Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Abner Calderon

Nashville,TN

Summary

Results-driven operations manager with extensive experience at Sky Zone Trampoline Park, recognized for achieving a 15% revenue increase through effective sales strategies. Expertise in team leadership and customer service excellence, contributing to a positive workplace culture. Proficient in conflict resolution and safety compliance, ensuring operational efficiency and enhanced guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Sky Zone Trampoline Park
Brentwood, TN
12.2022 - Current
  • Managed daily operations for high-traffic entertainment venue, ensuring exceptional guest experience and safety compliance.
  • Supervised and mentored over 30 staff members, enhancing productivity and boosting morale.
  • Led recruitment, training, and development initiatives that reduced employee turnover by 20%.
  • Analyzed sales data to optimize performance, driving 15% increase in monthly revenue through effective upselling.
  • Handled customer service escalations professionally, achieving 95% customer satisfaction rating.
  • Maintained facility standards, ensuring compliance with health, safety, and corporate guidelines.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.

Lead Key Holder

Game Stop
Chattanooga, TN
03.2022 - 12.2022
  • Managed daily operations, including inventory control and merchandising, alongside Store Manager.
  • Trained and supervised team of 10+ employees to enhance customer engagement and product knowledge.
  • Developed sales strategies that boosted store profitability by 10% during tenure.
  • Ensured accurate cash handling and reconciliation of sales at store opening and closing.
  • Monitored compliance with company policies, loss prevention standards, and operational procedures.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Analyzed customer feedback surveys to identify areas of opportunity for improved customer experience.

Education

Some College (No Degree) - Business

University of Tennessee, Chattanooga Tennessee
Chattanooga

Skills

  • Team Leadership & Staff Development
  • Operations Management
  • Customer Service Excellence
  • Sales & Revenue Growth
  • Strategic Planning & Execution
  • Conflict Resolution & Problem Solving
  • Inventory Management
  • Scheduling & Workforce Planning
  • Financial Accountability
  • Safety & Compliance

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • ServSafe

References

References available upon request.

Timeline

Assistant General Manager

Sky Zone Trampoline Park
12.2022 - Current

Lead Key Holder

Game Stop
03.2022 - 12.2022

Some College (No Degree) - Business

University of Tennessee, Chattanooga Tennessee

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