Abner Lopez
Waterbury,CT
Summary
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mobile Expert/Retail Assistant Manager
GP Mobile
06.2022 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Shift Lead/Pharmacy Technician
Walgreens
02.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
Auto Parts Specialist
Advanced Auto Parts
08.2020 - 09.2021
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
Education
High School Diploma -
Waterbury Career Academy
Waterbury, CT06.2020
Skills
- Retail Effectiveness
- Constructive Feedback
- Persuasive Negotiations
- Strategic Selling
- Superior Work Ethic
- Organize Inventory
- Customer Credit Management
- Sales Monitoring
- Handling Complaints
Certification
- First Aid/CPR Certified
- OSHA Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mobile Expert/Retail Assistant Manager
GP Mobile
06.2022 - Current
Shift Lead/Pharmacy Technician
Walgreens
02.2021 - 05.2022
Auto Parts Specialist
Advanced Auto Parts
08.2020 - 09.2021
High School Diploma -
Waterbury Career Academy