Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abner Roche

ORLANDO,FL

Summary

With the experience gained from working with multiple Airlines and management teams like Lufthansa, Edelweiss and 7 years and 6 months with WestJet Airlines I have become an encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Trainer, Supervisor

Airport Terminal Services Inc/AGI
07.2020 - Current
  • Mentor new hires, resulting in stronger staff development and increased productivity
  • Monitor and analyze team performance to identify where additional training is needed
  • Track attendance and evaluate progress of team members
  • Identify and recommend staff for key positions and assignments
  • Create an appropriate environment for each and every employee to excel on their daily duty
  • Built and maintained professional relationships with customer and service provider.
  • Monitor the customer's flight schedule to ensure a team is properly assign to operate every flight
  • Assist Above Wing supervisor and team members with issues like, Check-in, Boarding, Reservation, Baggage Service, Guest difficulties and Team member coaching
  • Assist Below Wing supervisor and team with their duties when and where needed.
  • Enforce company policy and expectations
  • Enforce FAA and TC regulations to ensure all flights are safe and secure.
  • Manage and motivate team members to be productive and engaged.
  • Maintain professional and safe environment for team members and leaders
  • Ensuring team members and place of work is attractive to our current customers and others.
  • Work with leaders to control unnecessary expenses
  • Conduct weekly leadership meeting to push continuous progress and growth

Trainer, Supervisor

Hallmark Aviation
03.2016 - 06.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Identified and recommended staff for key positions and assignment
  • Monitor and prepare safe and secure flight arrival and departure.
  • Mentor and coach team member
  • Keeping a safe and friendly work environment
  • Work other vendors closely to ensure safe and secure flight operation

Education

No Degree - Business Management

Everest University
Orlando, FL

High School Diploma -

Brothers Of Good Shepherd
Port-Au-Prince, Haiti

Skills

  • New Hire Training
  • Course Materials and Supplies
  • Business Operations
  • Regulatory Compliance
  • Planning and Coordination
  • Classroom Expertise
  • Yearly Retraining Management
  • Worker Auditing
  • Airport Rules
  • Overseeing Employees
  • Delivery Schedules
  • Growth Plans
  • Reporting Tools
  • Safety Awareness
  • Strategic Vision
  • Customer Satisfaction

Languages

English
Native or Bilingual
Spanish
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Trainer, Supervisor

Airport Terminal Services Inc/AGI
07.2020 - Current

Trainer, Supervisor

Hallmark Aviation
03.2016 - 06.2020

No Degree - Business Management

Everest University

High School Diploma -

Brothers Of Good Shepherd

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Abner Roche