Ruth Enyonam Aboagye

• Organizes and coordinated conferences and monthly meetings.
• Respond to emails and other correspondence to facilitate communication and enhance business processes.
• Process travel expenses and reimbursements for executive team and senior management group.
• Screen calls and emails and initiated actions to respond or direct messages for managers.
• Work with clients to effectively plan and coordinate logistics for special projects and events.
• Manage and reviewed filing and office systems.
• Distribute company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
• Take notes and dictation at meetings.
• Uphold strict timetables by maintaining accurate, balanced calendars.
• Handle incoming and outgoing mail, email and faxes.
• Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

• Served as a liaison between the company and customers delivering efficient level-headed customer service

• Participated in the unit's preparation of marketing plans and strategies for acquiring and managing HNIs to enable achievement of targeted growth objectives.

• Conducted competitor analyses in order to make positive inputs to the preparation of Marketing plans and strategies for the growth of the HNIs portfolio

• Prepared, analyzed and recommended Personal and Scheme loans to HNIs in order to increase the Units profitability.

• Aggressively marketed the bank's products to HNIs in order to ensure favorable market response and optimum build-up of the portfolio

• Made calls and visited clients as well as attending meetings

• Prepared weekly and monthly reports with accurate facts and figures

• Provided priority and excellent customer service to the target group portfolio

• Facilitated, established and maintained effective relationships with new and existing customers as well as reactivating dormant accounts

• Proactively scouted and secured new business opportunities with goals of establishing market traction

• Exhibited excellent business acumen and commercial judgment providing top notch customer experience

• Created innovative commercial value proposition and initiative which drove huge customer satisfaction

• Assist Relationship Managers to manage 30% of clients in both assets and liabilities.

• Develop and nurture strategic relationships with the clients by providing up-to-minute information to ensure that the strategy and business objectives of the clients and bank are achieved.

• Assist in monitoring to ensure that the portfolio's contribution to the Bank's profitability meets and exceed set targets.

• Collate customer financial information to assist in appraising customer requests.

• Ensure customer files are up-to-date with all relevant information

• Provided feedback on customer business development, competitive activity and product and marketing analytics to assist in development of marketing plans

• Monitored, followed-up and escalated cases to meet customer response commitments.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Resolve evolving customer issues on their accounts by checking account balances, transaction details, statement charges and fees and providing timely feedback to customers to make important financial decisions on their personal and corporate accounts

• Manage a high-volume workload within a deadline-driven environment. Resolve account related issues in any given week and consistently meet performance benchmarks in all areas (speed, accuracy, volume)

• Help OmniBSIC attain the remarkable customer service rating by attending to customer inquiries on home, car and personal loans and meeting their needs in a timely manner exhibiting high professionalism in my communication skills, listening skills, problem resolution and politeness

• Manage upset/irate customers by helping the customer in fixing challenging

• Deliver outstanding service to my clients and mostly exceeding expectations and building long-term loyalty by promoting bank. Products and services to internal and external stakeholders