Abonee SANDERS
Loganville,US
Summary
Experienced customer service professional with a proven ability to address and resolve customer issues. Recognized for dedication to team collaboration and achieving positive results. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MEMBER SERVICE REPRESENTATIVE
Concentrix
12.2023 - 11.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
FLOOR SUPERVISOR
Catch Air Kidz
08.2022 - 12.2023
- Supervise daily operations ensuring a safe environment; improved team efficiency by12%
- Coordinate staff schedules, optimizing resource allocation and reducing overtime by8%
- Mentor team members, fostering skill development and enhancing customer satisfaction
- Resolve conflicts swiftly, maintaining a harmonious atmosphere and boosting morale
- Implement safety protocols, achieving zero incidents and enhancing operational safety
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprises, Incorporated
11.2021 - 12.2022
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
DELI CLERK
Kroger
04.2019 - 11.2021
- Welcomed customers and processed orders efficiently, enhancing customer satisfaction
- Operated meat and cheese slicers, ensuring product quality and safety standards
- Organized deli layout, optimizing space and improving product accessibility
- Collaborated with team to maintain cleanliness, contributing to a positive shopping experience
SALES ASSOCIATE
Once Upon A Child
05.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
CONCIERGE
Homewood Suites
05.2015 - 11.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
BANQUET SERVER
Greater Grace Temple
04.2012 - 04.2015
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Set up banquet tables and chairs based on event requirements.
Education
HIGH SCHOOL DIPLOMA -
Redford Union High School
Redford, MI05.2013
Associate of Science - Medical Assisting
South University
Savannah, GA09-2026
Skills
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Customer service
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- HIPAA compliance
- Claims processing
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- FIRST AID - First Aid Certification Jan2023 - Jan2025
- CPR - CPR Certification Jan2023 - Jan2025
LANGUAGES
English (Native).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MEMBER SERVICE REPRESENTATIVE
Concentrix
12.2023 - 11.2024
FLOOR SUPERVISOR
Catch Air Kidz
08.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprises, Incorporated
11.2021 - 12.2022
DELI CLERK
Kroger
04.2019 - 11.2021
SALES ASSOCIATE
Once Upon A Child
05.2018 - 04.2019
CONCIERGE
Homewood Suites
05.2015 - 11.2018
BANQUET SERVER
Greater Grace Temple
04.2012 - 04.2015
HIGH SCHOOL DIPLOMA -
Redford Union High School
Associate of Science - Medical Assisting
South University
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