ABOUBACAR BALDE
FORT WASHINGTON
Summary
Highly capable IT supervisor with experience in overseeing technical teams, managing system upgrades, and implementing cybersecurity protocols. Bring strong skills in strategic planning, team leadership, and network management. Known for streamlining operations for improved efficiency, and troubleshooting complex issues to ensure optimal system performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Division Head/IT Supervisor
Office Of Naval Intelligence
Suitland
11.2022 - Current
- Company Overview: This is a federal job.
- Present information technology (IT) program strategies to senior leaders for the incorporation of emerging technologies.
- Manage and supervise both the Interactive Multimedia and IT team division.
- Hire the best talents, and evaluate employees.
- Develop performance standards to evaluate employees' performance.
- Translate functional requirements into system design specifications.
- This is a federal job.
- Created and maintained budgets for the division, ensuring expenditures remained within allocated limits.
- Identified potential areas of improvement in current processes and procedures within the division.
IT Specialist Team Lead(OS)
Office of Naval Intelligence (ONI)
Washington DC
03.2021 - 11.2022
- Company Overview: This is a federal job
- Provides daily oversight and management of assigned team contract resources.
- Identifies, tracks, and resolves any contract-related issues alongside the PDOT Division Head.
- Act as the subject matter expert (SME) for all technical dissemination issues concerning ONI's intelligence websites across multiple networks, and provide direct and detailed production and dissemination customer support to analytic and production personnel.
- Accomplishment: Was awarded two times for the Time Off Award and the Monetary Award for superior work performance.
- Had the ONI Commander congratulated the effort toward website updates?
- Accomplishments: Successfully led an effort to build an automated support tool (SharePoint) for the Production and Dissemination Department to effectively support all customer inquiries and manage the distribution email support.
- This is a federal job
- Time Off Award – June 2021
- Monetary Award – August 2021
- Supervisor: Lauren Gatling (+1 (301) 659-9555 )
- Okay to contact this supervisor: Yes.
Sr. System Administrator- Team Lead
CACI-Office of Naval Intelligence (ONI)
Washington
06.2019 - 03.2021
- Provide management for a small team of individuals who are providing system administration and IA support for their customer.
- Provide monthly IA vulnerability scanning and mitigation.
- Provide IA support for vulnerability analysis, reporting, and mitigation.
- Provide a support system for IA compliance and accreditation.
- Provide mitigation for security risks for system accreditation and RMF package.
- Provide support for the daily operations and maintenance of Windows 2012 R2, Windows 10, and Red Hat infrastructure, consisting of physical servers and workstations.
- Responsible for system administration of different networks, from production to development; consisting of Windows 2012 R2 Active Directory integrated servers, Windows 10 workstations, and Red Hat 7.
- Responsible for patches and updates, and the resolution of security findings.
- Performs system capacity analysis and planning.
- Provides tier-three server and workstation support for the customer.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Developed and maintained comprehensive documentation for system configurations and procedures.
IT Specialist-Service Desk Manager
Defense Intelligence Agency (DIA)
Bethesda
07.2018 - 07.2019
- Manage the NMEC help desk team, and evaluate performance.
- Ensure customer service is timely, accurate, and consistent on a daily basis.
- Set specific customer service standards.
- Provide IA support for NMEC for vulnerability analysis, reporting, and mitigation.
- Provide a support system for IA compliance and accreditation.
- Provide monthly IA vulnerability scanning and mitigation
- Provide mitigation for security risks for system accreditation and RMF package
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Establish best practices throughout the entire technical support process.
- Follow up with customers to identify areas for improvement.
- Develop daily, weekly, and monthly reports on the help desk team's productivity.
- Provide customer feedback to the appropriate internal teams, such as product developers.
- As the seat coordinator in charge of assigning all seats to all NMEC.
- Act as the CVA customer validation authority for NMEC, in charge of approving or denying software.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
Windows/VMWare Systems Administrator
CACI-Department of Justice (JMD)
Washington
04.2018 - 07.2018
- Provides technical leadership in operations, security, and integration for the client network.
- Leads technical tests, deployments, and support projects.
- Manages installation, maintenance, and support of complex technical infrastructures, hardware, and system software components.
- Manages and tunes platforms to ensure that expected availability and performance levels are achieved.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Increased system security and performance with proactive changes.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Managed user accounts in AD ensuring users have appropriate access rights.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
System Administrator
CLANGO INC -Formerly: Distributed Information Technology (DIT)
Arlington
09.2015 - 04.2018
- Manages all internal and some project-based IT resources.
- These resources include, but are not limited to, Active Directory servers, Google email, AWS, databases, web servers, firewall implementation, security actions, and VMware-based virtual environments.
- Successfully optimized VMware, Active Directory, Domain Controller, and migrated/created 100+ virtual machines for client projects (federal government and private companies).
- Implemented tracking inventory sheets to track all current company assets.
- Deployed 100+ new computer hardware replacements for current resources.
- Windows/Linux troubleshooting, upgrade, and creation of 100+ Windows 8/2012 and Red Hat version 6 and 7 Linux, CentOS, and Ubuntu.
- Supervisor: Patrick McGeehan, 571-483-2727.
- Okay to contact this supervisor: Yes.
- Collaborated with other teams to develop solutions for various projects.
- Designed, configured and tested computer hardware and operating system software.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
Network and Desktop Specialist-Team Lead
GAYLORD NATIONAL
OXON HILL
09.2009 - 09.2015
- Managing Network Performance.
- Installs and maintains local area network (LAN) and wide area network (WAN) architecture for customers and exhibitors.
- Monitors network performance and firewall configuration to ensure network availability for all system users, and performs necessary maintenance to support network availability.
- Implements routine testing and analysis of all network hardware and software.
- Maintains physical network infrastructure and performs software configurations as required.
- Assists with the implementation of policies, procedures, and standards to provide overall network reliability.
- Managed large groups of computers running Windows, Mac OS X, VMware ESX, Linux, or UNIX, with remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory functionality on Marriott devices.
- Monitors the maintenance of physical LAN hardware infrastructure and software configuration.
- Provides network design and consultation for conference and exhibition clients.
- Meets with clients for a review of technical requirements.
- Maintains all necessary network documentation and inventory databases.
- Employee of the Month, HI5 winner for best service, above and beyond.
- Networking equipment's experience (Cisco switches, routers, flukes, etc.)
- Trainer (trained new hire network specialists) onboard.
- Supervisor: Elneel Gassan (3019652501).
- Okay to contact this supervisor: Yes.
- Maintained positive working relationship with fellow staff and management.
- Performed quality assurance testing on newly developed software applications.
DESKTOP SPECIALIST
UMUC
Largo
07.2011 - 07.2012
- Providing help desk support and networking to users.
- Follow all company policies and procedures, and protect company assets.
- Address guests' service needs in a professional, positive, and timely manner.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Assist management in training, motivating, and mentoring employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Comply with quality assurance expectations and standards.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Enter and locate work-related information using computers.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Assisted in developing strategies to increase customer satisfaction levels.
- Identified needs of customers promptly and efficiently.
Education
Master's Degree - MS in IT-Software Engineering
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE(UMUC)
Adelphi, MD, United States05.2017
Bachelor's Degree - Digital Media and Web Technology, COMPUTING
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Adelphi, MD, United States12.2011
Associate's Degree - ART
PRINCE GEORGES COMMUNITY COLLEGE (PGCC)
LARGO, MD, United States12.2009
Skills
- Adobe Software Suite CS
- Photoshop
- Flash
- Illustrator
- InDesign
- LAN/WAN
- Cisco
- BIGFIX
- Active Directory
- PC and Laptop Hardware repair
- Corporate servers
- C
- Java
- NET
- Python
- MySQL database
- Software design projects (Zoo, A/V interface system)
- Zoo project organization design and implementation
- Server ESXi
- Google Mail
- Windows
- Linux
- Project management
- Budget management
- Performance evaluation
- Team leadership
- Customer service
- Information security
- Emerging technologies
- System design
- Vulnerability assessment
- Conflict resolution
- Cross-functional collaboration
- Process improvement
- Technical documentation
Languages
French, Advanced.
Availability
Permanent, Full-Time
Day Phone
(240) 441-3807
Desired Locations
- United States, DC
- United States, MD
- United States, VA
Certification
- Comptia Security +
Accomplishments
- Employee of the month
- Time Off Award
- Monetary Award
- Excellence Award
References
References available upon request.
Timeline
Division Head/IT Supervisor
Office Of Naval Intelligence
11.2022 - Current
IT Specialist Team Lead(OS)
Office of Naval Intelligence (ONI)
03.2021 - 11.2022
Sr. System Administrator- Team Lead
CACI-Office of Naval Intelligence (ONI)
06.2019 - 03.2021
IT Specialist-Service Desk Manager
Defense Intelligence Agency (DIA)
07.2018 - 07.2019
Windows/VMWare Systems Administrator
CACI-Department of Justice (JMD)
04.2018 - 07.2018
System Administrator
CLANGO INC -Formerly: Distributed Information Technology (DIT)
09.2015 - 04.2018
DESKTOP SPECIALIST
UMUC
07.2011 - 07.2012
Network and Desktop Specialist-Team Lead
GAYLORD NATIONAL
09.2009 - 09.2015
Master's Degree - MS in IT-Software Engineering
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE(UMUC)
Bachelor's Degree - Digital Media and Web Technology, COMPUTING
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Associate's Degree - ART
PRINCE GEORGES COMMUNITY COLLEGE (PGCC)
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