DIEUDONNE ABE
Seattle,WA
Summary
Dynamic merchandising supervisor with a proven track record at Pepsi, enhancing sell-through rates by 7% through effective team leadership and strategic market promotions. Skilled in data analysis and conflict resolution, I excel in driving customer and team engagement and optimizing retail execution to achieve operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandising Supervisor
Pepsi
Seattle, WA
07.2023 - Current
- Supervised merchandising operations across several high-volume retail accounts, ensuring adherence to planograms and promotional strategies.
- Supported frontline employees in achieving sales and service objectives, leading to seven percent increase in sell-through rates.
- Partnered with TSL and CR to optimize inventory levels, resolve issues, and secure additional display opportunities.
- Anticipated and addressed operational challenges by reallocating resources to maintain service quality.
- Performed store audits to ensure compliance with brand standards and inventory accuracy, driving improved retail execution.
- Facilitated training sessions for new hires, enhancing employee experience and decreasing retention rate by two percent.
- Managed merchandising labor budget while controlling overtime to remain under five percent per employee.
Customer Service Representative
Frito Lay
Seattle, WA
06.2020 - 06.2023
- Forged strong relationships with customers via personalized assistance and support initiatives.
- Partnered with cross-functional teams to tackle complex issues, driving a 20 percent increase in resolution metrics.
- Elevated customer satisfaction ratings by efficiently answering queries and resolving challenges.
- Streamlined inventory handling by reorganizing cooler back stock for improved product rotation.
- Leveraged sales data to uncover upselling opportunities based on customer preferences.
- Initiated conversations with customers to discern needs, address problems, and clarify product details.
- Boosted productivity and customer service by proactively anticipating needs.
- Highlighted available products and services during account management discussions.
Education
Associate of Arts - Business Information Systems
University of Arizona Global Campus
Chandler, AZSkills
- Team leadership and coaching
- Retail merchandising
- Market strategy and promotions
- Customer engagement
- Data analysis
- Time management
- Conflict resolution
- Communication skills
Certification
- Certified Customer Service Professional (CCSP)
- Retail Merchandising and Visual Standards Training (Internal Program)
Accomplishments
Negotiated and secured premium product placements during retail account visits, significantly boosting brand visibility and contributing to measurable sales growth.
Revamped and streamlined new hire onboarding process, enhancing training efficiency and improving employee retention through a more engaging and supportive experience.
Revamped and streamlined new hire onboarding process, enhancing training efficiency and improving employee retention through a more engaging and supportive experience.
Timeline
Merchandising Supervisor
Pepsi
07.2023 - Current
Customer Service Representative
Frito Lay
06.2020 - 06.2023
Associate of Arts - Business Information Systems
University of Arizona Global Campus