Outdoors
Thomas Wiegert
IT professional
Lincoln,NE
Summary
Proficient IT Professional offering more than 5 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Test Engineer
E.F Johnson Technologies
03.2023 - Current
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Improved software quality by designing and executing comprehensive test plans and cases.
- Fixed identified issues to improve workflows.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Designed testing scenarios for usability testing.
- Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
Network Technician
U.S Army
01.2021 - 02.2023
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Supported network and system administration by performing server maintenance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Investigated and corrected problems with End users ,routers ,switches firewalls and other peripheral devices.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Help Desk Specialist
U.S Army
01.2017 - 01.2021
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Maintained End Users, VPN, Accounts and company AD Remotely during Covid-19 pandemic.
- Maintained inventory of cell phones, laptops and peripheral equipment
- Installed new desktop systems and migrated data to new machines
- Created ,managed ,tracked and escalated trouble tickets using ITMS ticketing system.
Life Guard
YMCA
02.2015 - 06.2017
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
Cyber Security - Cybersecurity
Purdue University
West Lafayette, IN01.2026
Some College (No Degree) - IT Fundamentals, Network Infrastructure
Advanced Individual Training
Fort Gordon Georgia04.2018
High School Diploma -
Lincoln Northstar High School
Lincoln, NE05.2017
Skills
- Network Device Monitoring
- Operational Support
- Cisco Routers and Switches
- Open Shortest Path First (OSPF)
- Team Support
- Client Relationships
- Network Applications
- Ticket Management
- Firewall Administration
Certification
- CompTIA Security+
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Increased number of resolved job tickets by 100% over previous year.
- Recipient of individual and departmental awards for providing stellar client service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- U.S Army
- Purdue University
Interests
Camping
Fishing
Computers
Gaming
Family/Friends
Timeline
Software Test Engineer
E.F Johnson Technologies
03.2023 - Current
Network Technician
U.S Army
01.2021 - 02.2023
Help Desk Specialist
U.S Army
01.2017 - 01.2021
Life Guard
YMCA
02.2015 - 06.2017
Cyber Security - Cybersecurity
Purdue University
Some College (No Degree) - IT Fundamentals, Network Infrastructure
Advanced Individual Training
High School Diploma -
Lincoln Northstar High School
- CompTIA Security+
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