Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abra Kole

Silver Spring,MD

Summary

Detail oriented and compassionate healthcare professional with a strong background in clinical operations, patient coordination, and health administration. Over 3 years of experience supporting outpatient procedures, managing HIPAA-compliant medical records, and facilitating communication between patients and providers. Proven ability to assist in minor surgical interventions, educate diverse patient populations, and ensure compliance with healthcare protocols. Adept at managing schedules, documenting procedures, and optimizing workflow efficiency in fast paced environments. Passionate about contributing to meaningful clinical research that improves patient outcomes and advances healthcare access.

Overview

9
9
years of professional experience

Work History

Lead Client Coordinator

Ideal Image Medical Spa
12.2021 - Current
  • - Served as liaison between patients and medical staff, ensuring informed consent and clear communication prior to procedures.
  • - Coordinated scheduling and documentation in line with HIPAA and protocol standards.
  • - Managed medical records, supply inventory, and clinic flow to maintain regulatory compliance and operational efficiency.
  • - Supported provider workflow through calendar management and real-time troubleshooting of patient concerns.
  • - Collaborated with external reps and vendors to integrate FDA-cleared devices and products.
  • - Consistently met and exceeded patient care and satisfaction metrics, contributing to a $90K revenue increase in 2024.

Medical Assistant - Outpatient Vascular Clinic

Metropolitan Access Center
04.2024 - 09.2024
  • - Conducted patient intake, recorded vital signs, and collected medical histories.
  • - Assisted in outpatient vascular procedures including angioplasty, angiogram, fistula repair, and thrombectomy.
  • - Educated patients on post-procedure care and facilitated follow-up adherence.
  • - Maintained sterile field, organized exam rooms, and documented procedural data in EMRs.
  • - Supported physicians in ensuring protocol compliance and patient safety throughout interventions.

Healthcare Administration Intern

Lutheran Village at Millers Grant
11.2020 - 01.2021
  • - Collaborated with the Assisted Living Director to digitize staff/patient data and audit compliance documentation.
  • - Developed training resources on dementia care for new and existing clinical staff.

Student Certified Nursing Assistant

Holy Cross Hospital
02.2016 - 05.2016
  • - Assisted with ADLs and mobility for elderly and post-op patients.
  • - Measured and reported vital signs and patient symptoms.
  • - Communicated patient updates to RNs and documented changes accurately.

Education

Bachelor of Arts - Health Administration & Public Policy

University of Maryland, Baltimore County (UMBC)
Baltimore, MD
12.2021

Skills

  • Patient Screening and Consent
  • Electronic Medical Records (EMR)
  • Vitals signs & Patient Intake
  • Regulatory Compliance
  • Charting & Documentation Accuracy
  • Time Management
  • Communication

Timeline

Medical Assistant - Outpatient Vascular Clinic

Metropolitan Access Center
04.2024 - 09.2024

Lead Client Coordinator

Ideal Image Medical Spa
12.2021 - Current

Healthcare Administration Intern

Lutheran Village at Millers Grant
11.2020 - 01.2021

Student Certified Nursing Assistant

Holy Cross Hospital
02.2016 - 05.2016

Bachelor of Arts - Health Administration & Public Policy

University of Maryland, Baltimore County (UMBC)

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