Abraeshea Moorman

• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
• Performed Number inspections daily and kept complete, accurate records of vehicle condition.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.

• Tracked substitutions and informed customers of changes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Demonstrated speed and accuracy in order item selection.
• Selected best-quality perishable items such as meat and produce.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked productively with customers to meet order requirements and service expectations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Observed store's safety regulations while engaged in product fulfillment activities.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Verified each item matched order sheet's description.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Consulted with customers on food selections and custom order requests.
• Scanned each item's barcode before item's removal from shelf.
• Stored perishable items in refrigerated area until customer's pickup.
• Placed each selected item in appropriate bin prior to order completion.
• Reported order discrepancies to team leader or other manager.
• Loaded and unloaded orders at customer's homes or locations.
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
• Managed team of full-time and part-time staff, trained new workers and monitored performance.
• Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
• Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
• Oversaw merchandising strategies to effectively showcase Type products with eye-catching displays.
• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
• Built boutique's reputation for effectively serving Type customers through careful staff management, effective customer relations and smooth service delivery.
• Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
• Stayed on track to exceed Number% growth by skillfully managing personnel, inventory and marketing resources.
• Selected and managed vendors while overseeing cost of ownership.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Promoted positive customer experience through day-to-day supervision and management of Type facility.
• Provided exceptional customer service to customers, increasing customer loyalty Number%.
• Drafted invoices for completed work.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Interacted well with Job titles and customers to build connections and nurture relationships.

Certification of becoming a wellbeing life coach, coaching and teaching individuals of ones intuition, purpose, and self healing as well as the fundamentals in the power of meditation