Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Abraham Aguilar

Abraham Aguilar

Guadalajara

Summary

Dynamic professional with a proven track record at Helpware, excelling in technical support and customer service. Skilled in conflict resolution and technical troubleshooting, I enhance user satisfaction and foster long-term engagement. My expertise in client management and HR start-up strategies drives successful outcomes and strengthens relationships in diverse environments.

Overview

13
13
years of professional experience

Work History

Technical Support Specialist

Helpware
Guadalajara
09.2023 - 07.2025
  • Providing specialized technical support for both current and potential Deezer users. This service aims to assist users with a wide range of inquiries, from account setup and troubleshooting to feature navigation and subscription management. Our knowledgeable support team is dedicated to ensuring a seamless experience, addressing any challenges users may face, and helping potential customers understand the benefits and functionalities of the platform. By offering personalized assistance, we strive to enhance user satisfaction and foster long-term engagement with Deezer.

Account Specialist

Major League Baseball (MLB)
New York
10.2022 - 09.2023
  • Handle fans complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of fans interactions, process fans accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage fans.

Senior Talent Acquisition Specialist

Talent Leverage - Find.Fill.Maintain
Fort Lee
01.2020 - 04.2023
  • Talent Leverage is made up of an assiduous company culture and our team of highly experienced consultants with an individual, industry-respected approach to executive search and recruiting the best-in-class talent. Our every day is focused on the possibilities your company can achieve with the right members in place. Our altruistic and professional approach forms long-lasting relationships' eve time, putting your hard-earned investment to work for you!

Client Manager

Limitless Motivated Sellers
Houston
01.2019 - 04.2023
  • Recruiter for about 2 years and a half at Limitless Motivated Sellers.

B2B Sales

HP
Guadalajara
01.2019 - 12.2019
  • Developing and executing a comprehensive strategy to promote and upsell consumable products to our existing HP clients in the commercial and industrial press sectors. This initiative is designed to engage clients by showcasing the various benefits and value that these consumables offer, which can significantly enhance the performance, efficiency, and longevity of their current printing systems.
  • By identifying and understanding the unique needs of each client, we can provide tailored recommendations that not only meet their operational requirements but also improve their overall productivity. This approach will involve educating clients on the advantages of using high-quality consumables, such as improved print quality, reduced downtime, and cost-effectiveness over time.
  • Furthermore, our strategy will include regular communication and follow-ups to ensure that clients are aware of new product offerings, promotions, and innovations that can benefit their business. By fostering strong relationships and providing exceptional service, we aim to increase customer satisfaction and loyalty while driving additional revenue opportunities within this important market segment. Ultimately, our goal is to position HP as the preferred partner for all their printing needs.

Medical Interpreter

LanguageLine Solutions
Guadalajara
01.2013 - 01.2016
  • Offering live phone interpretation services tailored to a diverse array of clients, including medical institutions, dental practices, legal settings such as courts, correctional facilities, and various other organizations. This service is designed to facilitate clear and effective communication between individuals who speak different languages, ensuring that essential information is accurately conveyed in critical situations. Our interpreters are trained to handle the specific needs and sensitivities of each sector, providing support that enhances understanding and accessibility for all parties involved.

Education

High School Diploma -

James Monroe High
North Hills, CA
08-1999

Bachelor of Computer Science - Computer Science

East L.A College
East Los Angeles

Skills

  • Recursos humanos (RR HH)
  • HR Start-up
  • Customer Service Representatives
  • Technical troubleshooting
  • Software support
  • Customer onboarding
  • Client management
  • Medical terminology
  • Technical support
  • Conflict resolution
  • Needs assessment
  • Sales strategy
  • Customer relationship management

Timeline

Technical Support Specialist

Helpware
09.2023 - 07.2025

Account Specialist

Major League Baseball (MLB)
10.2022 - 09.2023

Senior Talent Acquisition Specialist

Talent Leverage - Find.Fill.Maintain
01.2020 - 04.2023

Client Manager

Limitless Motivated Sellers
01.2019 - 04.2023

B2B Sales

HP
01.2019 - 12.2019

Medical Interpreter

LanguageLine Solutions
01.2013 - 01.2016

High School Diploma -

James Monroe High

Bachelor of Computer Science - Computer Science

East L.A College

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Abraham Aguilar