Abraham Aleman
Tampa
Summary
Banking professional with 3 years of customer service and retail banking experience. Skilled in assisting members with everyday financial needs and, most recently, supporting loan applications and reviewing credit reports. Quick to learn, adaptable, and dedicated to building relationships that drive organizational success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Member Relationship Officer
GTE Financial credit union
Tampa, FL
03.2025 - Current
- Assisted clients in understanding loan options and terms available.
- Communicated effectively with clients to address inquiries and concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collection Specialist
JPMorgan Chase
Tampa, FL
11.2024 - 03.2025
- Completed training on collections strategies, negotiation techniques, and financial resolution processes.
- Applied skills to assist customers with resolving past-due accounts, ensuring a professional and empathetic approach.
- Developed a deeper understanding of customer needs and financial solutions through hands-on practice.
Associate Banker
JPMorgan Chase
09.2022 - 11.2024
- Referred customers to other banking departments for specialized services
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Executed wire transfers, stop payments and account transfers
- Performed account maintenance by closing out accounts and changing customer addresses
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs
Sales Advisor
Best Buy Co., Inc.
08.2021 - 12.2023
- Advised clients regarding accounts, pricing schedules and financing options
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
Associate of Business Administration -
Hillsborough Community College
Tampa, FL 09.2022 - 09.2025
Skills
- Customer service
- Relationship management
- Sales strategies
- Problem resolution
- Data entry
- Team collaboration
- Communication skills
- Client retention strategies
- Cross-selling techniques
Certification
- Social media strategist, CIW
- Food Manager Certification
- ServSafe
Languages
- English — Bilingual/Fluent
- Spanish — Bilingual/Fluent
- Portuguese — Conversational
Timeline
Member Relationship Officer
GTE Financial credit union
03.2025 - Current
Collection Specialist
JPMorgan Chase
11.2024 - 03.2025
Associate of Business Administration -
Hillsborough Community College
09.2022 - 09.2025
Associate Banker
JPMorgan Chase
09.2022 - 11.2024
Sales Advisor
Best Buy Co., Inc.
08.2021 - 12.2023