Abraham Arroyo

Coordinated dispatching of Total Loss claims. Developed and maintained administration procedures and manuals. Made Outbound phone calls to external insurance companies to report claims. Able to pivot quickly and adapt to change. Supported adjustors in all business units including dispatching, reassigning claims, reporting claims to claimant carrier.

• Received two Bravo’s from supervisors for excellent work provided and communication skills.
• Was able to coordinate with team members and SUP to implement changes that helped improved efficiency and reduce errors with dispatching TL East claims.
• Created how to guide for myself and coworkers to help with consistency and accountability when making errors.

Efficiently and accurately processed 50+ Auto and Property claims daily. Coordinated through written and verbal means with claims adjusters, supervisors, and 3rd party vendors to ensure claims were handled according to KA guidelines. Used excel, QA evaluations, and supervisor feedback to track errors to improve work quality. Maintained team database to ensure associates were up-to-date on company policies and procedures.

• Created “How To” guides for claims to ensure accurate and efficient processing.
• Created Bilingual guide to assist representatives with offering consistent service to Spanish speaking members.
• Promoted twice within 3 months for maintaining at or above BU metrics.