Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abraham Boateng

Georgia,GA

Summary

Proven track record in enhancing customer satisfaction and sales performance, notably with Coca Cola Beverages. Excelled in operations management and strategic planning, boosting sales through effective merchandise management. Demonstrated strong communication and multitasking skills, leading to significant improvements in team performance and inventory accuracy. Achieved notable increases in repeat business and customer engagement. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Adept at recovering and restocking merchandise on the floor, as well as filling cases, shelves, racks and bins with new items. Proficient in analyzing merchandise levels to maintain optimal stock.

Overview

34
34
years of professional experience

Work History

Uber Driver

Uber
11.2007 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Merchandise Manager

Coca Cola Beverages
02.1999 - 02.2006
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Coordinated cross-functional teams to execute successful product launches within tight deadlines.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.

Merchandise Coordinator

Home Depot
03.1991 - 02.1999
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Talked with vendors and suppliers about product orders and issues.
  • Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.

Education

SCHOOL OF CARPENTRY
GHANA
07.1987 - 05.1987

High School Diploma -

KUMASI HIGH SCHOOL
GHANA
02.1986

Skills

  • Cleaning and sanitizing
  • Reliability and punctuality
  • Knowledge of cleaning products
  • Efficient Cleaning Techniques
  • Interior and exterior cleaning
  • Strong multitasking
  • Disability assistance experience
  • Time management expertise
  • Strategic Planning
  • Operations Management
  • Project Management
  • Loading and unloading
  • Heavy Lifting
  • Stocking and Inventory
  • Vehicle Cleaning and Maintenance

Languages

English
Full Professional
twi
Full Professional
Japanese
Professional Working

Timeline

Uber Driver

Uber
11.2007 - Current

Merchandise Manager

Coca Cola Beverages
02.1999 - 02.2006

Merchandise Coordinator

Home Depot
03.1991 - 02.1999

SCHOOL OF CARPENTRY
07.1987 - 05.1987

High School Diploma -

KUMASI HIGH SCHOOL
Abraham Boateng