Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Abraham Boyd

WINCHESTER,KY

Summary

Versatile and results-driven professional with hands-on experience across multiple roles, including insurance adjusting, real estate sales, inside and outside sales, and automotive parts distribution. Proven ability to build client relationships, manage accounts, and deliver top-tier service in fast-paced, competitive environments. Adept at adapting to industry demands and maintaining a strong focus on customer satisfaction and revenue growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

OSS

Worldwide Equipment
Lexington , KY
06.2020 - Current
  • Generated sales reports for management review and analysis.
  • Provided support to other departments within the company as needed.
  • Provided knowledgeable advice to customers on product selection and compatibility.
  • Followed up with customers after sales were completed to ensure satisfaction with their purchases.
  • Collaborated with other departments to improve processes and procedures related to ordering and stocking parts.
  • Identified opportunities for process improvements within the department by analyzing current practices.
  • Developed relationships with vendors to ensure the best pricing for parts.
  • Managed returns from customers, verifying part numbers and condition prior to restocking or returning to vendor.
  • Monitored customer feedback regarding products, services, quality; escalated issues as needed.
  • Processed customer orders in a timely fashion, ensuring accuracy of shipments.
  • Researched hard-to-find parts and sourced them from suppliers.
  • Conducted periodic audits of warehouse inventories to ensure accuracy of records.
  • Performed regular stock checks to identify discrepancies between physical count and system records.
  • Provided technical support to customers regarding installation of replacement parts or components.
  • Verified invoices against purchase orders for accuracy prior to payment processing.
  • Inspected incoming shipments for damage or discrepancies against purchase orders.
  • Handled incoming calls from customers seeking information about availability or pricing of items.
  • Participated in trade shows and other industry events representing the company's products and services.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Followed standards of care and compliance per company and legal requirements.
  • Operated point of sales and parts lookup computer systems.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Received, examined and reshelved returned parts.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Improved team member performance by devising and overseeing personalized strategies.
  • Communicated product expertise and department process improvements to meet organizational goals.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
  • Used POS systems to receive payment or obtain credit authorization.
  • Negotiated and closed deals with minimal oversight.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Contacted satisfied customers to offer additional services.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Networked to build client base and promote products to new and existing clients.
  • Ordered or purchased supplies to maintain optimum inventory.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Arranged and directed delivery and installation of products and equipment.
  • Cross-sold additional products and services to purchasing customers.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Wrote and recorded orders for merchandise or entered orders into computers.

Inside Sales Representative

All Connect
Lexington, KY
01.2019 - 01.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed ideas for improving existing processes related to inside sales operations.
  • Ensured compliance with all applicable state and federal regulations related to inside sales operations.
  • Performed inside sales and services for prospective customers.
  • Ensured compliance with all applicable laws and regulations governing inside sales practices.
  • Managed a team of 5 inside sales representatives, providing guidance, coaching and training.
  • Managed a team of inside sales representatives in order to meet quotas.
  • Managed a team of inside sales representatives to ensure that monthly goals were achieved.
  • Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
  • Identified areas of improvement in current processes and procedures related to inside sales operations.

Insurance Adjuster Manager

Boyd Adjusting
Pikeville, KY
01.2005 - 01.2018
  • Evaluated customer complaints, submitted evidence and determined appropriate resolution options.
  • Provided technical advice to clients regarding insurance policies and procedures.
  • Performed field audits of contractor estimates for large-scale repairs or replacements of buildings or equipment.
  • Researched legal precedents related to catastrophe insurance cases.
  • Negotiated settlements with claimants in accordance with company guidelines.
  • Compiled detailed reports summarizing findings from investigations into property loss claims.
  • Investigated cases involving complex losses and disputed claims.
  • Coordinated with other professionals such as attorneys, appraisers and contractors during the claims process.
  • Conducted on-site inspections of damaged properties to assess the extent of damage and estimate repair costs.
  • Collaborated with adjusters from other companies to resolve intercompany disputes over claims responsibility or payment amounts.
  • Managed multiple tasks simultaneously while meeting established deadlines.
  • Reviewed policy documents to determine coverage and potential liability for claims.
  • Reviewed building codes in affected areas after a disaster to ensure compliance with regulations when rebuilding structures.
  • Assessed the need for temporary housing arrangements while permanent residences are being restored after a disaster.
  • Participated in seminars and training sessions related to catastrophe insurance adjusting practices.
  • Drafted correspondence between insurers and claimants concerning claim status updates, settlement offers and denial letters.
  • Attended meetings with policyholders, attorneys, contractors and other stakeholders involved in catastrophic events.
  • Analyzed financial records, including receipts, invoices, bank statements, to ensure accuracy of claim payments.
  • Developed plans for rebuilding homes or businesses destroyed by catastrophes.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Completed required investigations on referred files within established timeframes.
  • Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
  • Conducted witness interviews to assist claim information gathering process.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
  • Communicated with personnel and legal counsel on claims involving litigation.
  • Conducted on-site inspections of property damage to assess repair needs and costs.
  • Interpreted insurance policy language to apply appropriate coverage.
  • Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Engaged in continuous learning to stay current with industry trends and best practices in claims management.
  • Analyzed and audited open claims to calculate additional payments owed.
  • Negotiated and settled claims according to information presented through reports, research, and data verification.
  • Prepared detailed reports on investigation findings and claim status for internal use.
  • Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Identified and obtained evidence to ascertain claim value.
  • Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
  • Coordinated with law enforcement and other agencies as needed for claims investigation.
  • Calculated and authorized payment of claims within designated authority level.
  • Reviewed and applied state laws and regulations to ensure compliance in claim handling.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

Grounds Manager

Boyd Realty
Pikeville, KY
01.2000 - 01.2018
  • Conducted performance reviews for team members.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Recruited and hired qualified candidates to fill open positions.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Bachelor of Arts - Finance

Morehead State University
Morehead, KY
06-2013

Skills

  • Data entry
  • Sales reporting
  • Customer service
  • Inventory management
  • Technical support
  • Order processing
  • Process improvement
  • Vendor management
  • Invoice verification
  • Effective communication
  • Problem solving
  • Customer relationship management
  • Project management
  • Regulatory compliance
  • Financial analysis
  • Quality control
  • Supplier negotiation
  • Conflict resolution
  • Negotiation skills
  • Team leadership
  • Compliance adherence
  • Cross-functional collaboration
  • Product knowledge
  • Lead generation
  • Market analysis
  • Cross-selling techniques
  • Team collaboration
  • Client needs assessment
  • Revenue forecasting
  • Consultative sales approach
  • Salesforce CRM
  • Tenacious follow-up
  • Email and phone etiquette
  • Key relationship management
  • B2B sales
  • Salesforce
  • Sales presentations
  • Promotional selling
  • Customer support
  • Vendor negotiation
  • Technical troubleshooting
  • Cross-selling products
  • Performance tracking
  • Closing techniques
  • Accomplished in relationship selling
  • Proposal development
  • Prospect qualification
  • Client relationship development
  • National account management
  • Adept at closing sales
  • Mathematics
  • Competitor research and analysis
  • Contract negotiation
  • Territory networking
  • New business prospecting
  • Persuasive negotiator
  • Virtual selling
  • Language skills
  • Flexible schedule
  • Hospitality and accommodation
  • Sales forecasting
  • CRM tracking
  • Sales management
  • Canvassing
  • Approachable
  • Cold calling
  • Positive outlook

Affiliations

  • Sports
  • Church
  • Fitness
  • Music concerts

Certification

  • CAT Certified
  • Simsol Certified
  • Life, Health, Automobile and Property insurance

Timeline

OSS

Worldwide Equipment
06.2020 - Current

Inside Sales Representative

All Connect
01.2019 - 01.2020

Insurance Adjuster Manager

Boyd Adjusting
01.2005 - 01.2018

Grounds Manager

Boyd Realty
01.2000 - 01.2018

Bachelor of Arts - Finance

Morehead State University

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