Abraham Brown
Brookville,OH
Summary
Seasoned IT professional with over a decade of expertise in enterprise-level Windows Server and Citrix environments, delivering high-availability solutions for complex infrastructure needs. Proven track record in engineering, deploying, and maintaining robust virtual desktop infrastructure (VDI) using Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud. Extensive experience in Active Directory, Group Policy, DNS, DHCP, and Windows Server administration across hybrid cloud and on-premise platforms. Adept at automating workflows through PowerShell scripting, streamlining operations, and improving system performance. Demonstrated ability to lead technical projects, coordinate cross-functional teams, and ensure compliance with security and regulatory standards. Recognized for delivering scalable, secure, and efficient solutions that support business continuity and digital transformation initiatives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Principal Citrix Solutions Engineer
Merge IT
04.2024 - Current
- Directed Citrix team as primary technical authority, overseeing performance monitoring and troubleshooting protocols for high availability of critical services in a Hybrid Citrix Cloud environment
- Insured seamless operation and peak performance by managing Citrix Cloud, Citrix DaaS, PVS, MCS, StoreFront, and related components.
- Administered Virtual Desktop Infrastructure (VDI), optimizing Golden Images for stability across machine catalogs.
- Improved system stability and security by strategic updates and upgrades in Citrix environment including XenCenter, Hypervisor and CVAD 2203 LTSR CU5
- Collaborated with cross-functional teams to identify and resolve infrastructure challenges, boosting reliability and user experience.
- Drove performance enhancements by applying best practices in Citrix infrastructure management, aligned with industry standards.
Windows/Citrix Systems Engineer
Sev1Tech LLC
05.2023 - 02.2024
- Served as lead technical expert for Citrix Virtual Apps and Desktops environments, managing administration and troubleshooting.
- Led migration of 110 applications to Citrix 2203 on Windows Server 2022, significantly enhancing performance and compatibility.
- Strengthened application delivery through Citrix policy administration and management of enterprise-level environments.
- Enhanced system reliability and user satisfaction through best practices in monitoring and troubleshooting within AD and Citrix.
Enterprise Services Engineer
Tanium Inc.
06.2021 - 05.2023
- Provided level-3 support and strategic guidance for customer deployments of Tanium’s operations and security modules.
- Supported client implementations, upgrades, and maintenance of Tanium solutions across on-premises and cloud environments.
- Developed new use cases and delivered strategic guidance for clients, maximizing solution value and meeting evolving needs.
- Analyzed databases to optimize endpoint performance, advising customers on system efficiency improvements.
- Developed and troubleshot environments with Microsoft Hyper-V, Windows Server, Ubuntu, Active Directory, PKI, and Tanium Suite.
Vulnerability Mitigation Systems Engineer
Radian Group
10.2020 - 06.2021
- Managed daily Windows Server vulnerability remediation, implementing patch management and security measures.
- Administered a multi-domain Active Directory Forest, ensuring security and efficiency in domain interactions.
- Oversaw SCCM environment, creating user and device collections for streamlined software installations and reporting.
Sr. Principal Technical Architect/Sr. Systems Engineer
GDH Consulting
03.2016 - 05.2020
- Directed remote IT operations, leading client migrations from AT&T to IBM data centers and implementing AD domains and Citrix farms.
- Deployed VMware ESX/ESXi and Microsoft Hyper-V environments, managing Windows Server installations.
- Standardized VM deployments using vCenter templates, ensuring consistency across customer environments.
- Automated Windows maintenance with PowerShell, managing tasks like email alerts and domain additions.
- Configured Nagios for performance monitoring, integrating ServiceNow for real-time issue resolution.
Sr. Systems Engineer/Sr. Consultant
Xerox Consultant Company, Inc.
11.2012 - 03.2016
- Led strategy and deployment of Windows Servers and VMware vSphere hosts, optimizing infrastructure for client IT environments.
- Supported healthcare client EHR migrations, managing application and database deployments.
- Engineered robust backup and disaster recovery solutions using Symantec Backup Exec and Unitrends DPU.
Sr. Systems Analyst
Kettering Health Network
Kettering, USA
04.2007 - 11.2012
- Managed EMC Atmos Cloud-Based Storage for secure image archiving and disaster recovery.
- Supported PACS, Power Scribe 360, and other imaging systems for cardiology and radiology departments.
- Led deployment of Merge Cardiology PACS system for the hospital network, enhancing cardiology data access.
- Coordinated VNA launches across hospitals, collaborating with stakeholders for smooth transitions.
- Completed SQL Server 2008 R2 installation and EPIC implementation across hospitals.
Sr. Network Administrator
Kettering Health Network
Kettering, USA
04.2007 - 11.2012
- Collaborated on managing network infrastructure, server operations, Active Directory, and backups.
- Integrated SCCM with WSUS, automating application deployment and patching across systems.
- Led hardware and system deployments, executing updates to enhance security and compliance.
Systems Administrator
DRS Technologies Inc.
Fairborn, USA
09.2002 - 04.2007
- Administered network connectivity for switches, routers, firewalls, and servers, ensuring reliable operations.
- Provided remote IT support to 2,400 users and managed Veritas Backup Exec for data security.
- Directed comprehensive project management, including network support, hardware/software installation, and training.
- Led implementation of Citrix Presentation Server Farm, facilitating secure remote access.
- Defined IT mission and disaster recovery initiatives, supporting continuity in manufacturing processes.
Education
Associate of Applied Science - Computer Support Services
Sinclair Community College
Dayton, OH06.2000
Skills
- Citrix Cloud Implementations
- Citrix DaaS
- Citrix Virtual Apps & Desktops
- Tanium Suite
- NetBackup & Backup Exec
- Data Center Migrations
- Server Administration
- Windows Server (2000–2022)
- Active Directory & Group Policy
- SCCM
- PowerShell
- Azure
- Technical Support
- Project Management
- SQL Database Management
- Citrix management
- Virtual desktop infrastructure
- Application migration
- Performance monitoring
- Troubleshooting techniques
- Active directory administration
- Project management
- Cross-functional collaboration
- Security compliance
- System optimization
- Database analysis
- User experience enhancement
- Technical documentation
- Patch management
Certification
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Professional (MCP)
- CompTIA Network+
- CompTIA A+
- Tanium Certified Operator
- CompTIA IT Operations Specialist
Timeline
Principal Citrix Solutions Engineer
Merge IT
04.2024 - Current
Windows/Citrix Systems Engineer
Sev1Tech LLC
05.2023 - 02.2024
Enterprise Services Engineer
Tanium Inc.
06.2021 - 05.2023
Vulnerability Mitigation Systems Engineer
Radian Group
10.2020 - 06.2021
Sr. Principal Technical Architect/Sr. Systems Engineer
GDH Consulting
03.2016 - 05.2020
Sr. Systems Engineer/Sr. Consultant
Xerox Consultant Company, Inc.
11.2012 - 03.2016
Sr. Systems Analyst
Kettering Health Network
04.2007 - 11.2012
Sr. Network Administrator
Kettering Health Network
04.2007 - 11.2012
Systems Administrator
DRS Technologies Inc.
09.2002 - 04.2007
Associate of Applied Science - Computer Support Services
Sinclair Community College