Abraham Calandrelli
San Antonio,TX
Summary
Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Aldridge
09.2020 - Current
- Assisted Level 1 technicians by providing guidance on complex technical issues and answering their questions
- Provided mentorship and training to Level 1 technicians to improve their technical skills and knowledge
- Managing Azure Active Directory for business
- Provide application support for Microsoft’s core business applications and operating systems to include Windows Server 2008 R2, Server 2012 R2, Server 2016, Server 2019, Windows 7, 8.1,10 and 11
- Creating and updating internal knowledge base with new and updated procedures
- Manage WAN and LAN connectivity, including routers, firewalls, switches, and access points
- Creating heat mapping of wireless signal to identify weak coverage areas in offices
- Administration of Office 365 accounts
- Basic PowerShell administration
- Administering Active Directory including user creation/deletion, password resets, recovering BitLocker recovery keys and working with security groups
- Active Directory and Group Policy management
- Entering and completing tickets using ConnectWise RMM Ticketing software
- Using ConnectWise Automate and Screen Connect to remotely log in to workstations and servers
- Scanning for vulnerabilities using Nessus
- Firewall administration to include Cisco Meraki, Cisco ASA and SonicWall
- 100% remote support for a year and a half before moving to a hybrid schedule
IT Specialist
Excellent Networks
03.2017 - 03.2020
- Setting up Azure Active Directory for business
- Setup, configure and administer Digium phone systems
- Administer and troubleshoot Cisco phone systems
- Analyze networks, servers, and workstation problems and initiate corrective action to resolve any problems
- Installation and maintenance of operating systems such as Windows Server 2008 R2, Server 2012 R2, Server 2016, Server 2019, Windows 7, 8.1 and 10
- Administration of Office 365 accounts
- Basic PowerShell knowledge
- Setup and configure email clients on desktops, tablets, and phones
- Active Directory and Group Policy management
- Configuring DNS and DHCP
- Administration and maintenance of networking devices such as Cisco routers and switches along with Ubiquity UniFi Controller and access points
- Basic Exchange Server administration
- Entering and closing tickets in Connectwise RMM & Solarwinds Ticketing software
IT Specialist
Webatron Internet Solutions
01.2014 - 03.2017
- Analyzed networks, servers, and workstation problems and initiated corrective action to resolve any issues that were found
- Installation and maintenance of operating systems such as Windows Server 2003, 2008 R2 and 2012 R2, Windows XP, Windows Vista, Windows 7 and 8 and Mac OS X
- Added and removed user accounts, reset passwords, and updated billing information from Office 365 using administration portal
- Setting up Outlook on desktops, laptops, tablets, and phones
- Active Directory and Group Policy management
- Administration and maintenance of networking devices such as routers, switches, and access points
- Use AVG and other antivirus software to remove viruses, malware, and adware from systems
- Installation and basic troubleshooting of Cisco Routers and Switches
- Basic administration of Exchange Server
- 24x7 on-call remote support using RDP or VNC to fix basic user problems with workstations
Education
Associates of Applied Science -
Vista College
El Paso, TX09.2014
Network Administration Diploma -
Vista College
El Paso, TX05.2013
Skills
- Microsoft Office Proficiency
- Azure System Management
- Active Directory
- Group Policy Management
- IT documentation
- Server management
- Remote desktop support
- Help desk support
- Virtualization technologies
- Application support
- System administration
- Firewall management
Certification
- CompTIA Security +
- CompTIA Network +
- CompTIA A+
- Microsoft Certified Azure Fundamentals
- CCNA (In progress)
Timeline
IT Support Engineer
Aldridge
09.2020 - Current
IT Specialist
Excellent Networks
03.2017 - 03.2020
IT Specialist
Webatron Internet Solutions
01.2014 - 03.2017
Associates of Applied Science -
Vista College
Network Administration Diploma -
Vista College
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