Abraham Castro
EL PASO,TX
Summary
Experienced sales manager with over seven years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experienced retail store manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem- solver skilled in resolving challenges to meet business demands. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Quality Control Technician
Stampede Meat
02.2022 - 04.2023
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Generated detailed reports outlining results and recommendations.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
- Reported problems and concerns to management.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Performed routine maintenance and calibration on testing equipment.
Machine Operator
Stampede Meat
08.2021 - 02.2022
- Operated machining equipment safely with team of operators.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
Assistant Store Manager
Tailored Brands Inc
10.2016 - 05.2020
- Productivity, goal progress and activity levels
- Rotated merchandise and displays to feature new products and promotions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managing schedules, payroll, and productivity
- Educate staff on how to handle difficult or complicated sales
- Open and close registers, change orders, balancing out registers, and deposits
- Providing superior customer service skills
- Keep at it best inventory control
- Upselling customers with efficient service, due to excellent appreciation of customer needs.
Sales Representative
Diamond Wireless
04.2015 - 10.2016
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Offer the best network in the U.S (Verizon wireless) providing excellent costumer service
- Daily cash audit to the drawer
- Know and fully understand new promotions for existing and new costumers.
Store Manager
Gensco Inc
03.2010 - 02.2015
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw, trained and encouraged 4 co-managers, promoting culture of efficiency and performance
- Completed weekly profit and loss performance reports
- Rotated merchandise and displays to feature new products and promotions
- Created work schedules according to sales volume and number of employees
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Hired, trained and evaluated personnel in sales and marketing
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Kept inventories accurate with daily cycle counts and yearly audits to identify and resolve variances
- Maintain loss prevention within company standards plus or minus .05 percent
- Analyze reports dealing with service metrics and redesigned practices to eliminate service bottlenecks
- Worked with a wide range of retail clients to assess areas for improvement in customer service
Assistant Store Manager
Genesco Inc
02.2009 - 04.2010
- Examine merchandise to ensure that it is correctly priced and displayed properly
- Open and close registers, change orders, balancing out registers, and deposits
- Weekly counts of certain styles to confirm accurate inventory
- Recommend, select, and help locate or obtain merchandise based on customers desires
Sales Associate
Genesco Inc
01.2008 - 02.2009
- Tracked stock using company inventory management software
- Maintain constant cleanliness of sales floor and stockroom
- Introduce new product through promotions and establish new systems of customer relations
- Consistent on company standards, goals and customer satisfaction
- Seasonal employee, was asked to be a permanent employee.
Assistant Receiving Warehouse Supervisor
Stampede Culinary Partners
04.2023 - Current
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Increased on-time delivery rates by optimizing scheduling and coordinating with transportation providers.
- Improved workplace safety, conducting regular inspections, and enforcing strict adherence to safety protocols.
- Developed a high-performing team by providing training, guidance, and performance feedback to warehouse staff.
- Oversaw maintenance of equipment and facilities, scheduling repairs as necessary to minimize downtime.
- Boosted employee morale, fostering a positive work environment through open communication and recognition of achievements.
- Actively participated in continuous improvement initiatives within the company.
- Collaborated with other departments to streamline processes, improving overall efficiency in the supply chain.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintain high levels of cleaning and demand of USDA
Education
English As A Second Language - English-as-a-Second-Language Education
El Paso Community College
El Paso, TXElectromechanical Technician - Electromechanical Technologies
Colegio Nacional De Educación Profecional Técnica
Chihuahua Skills
- Superb sales and communication
- Team leadership skills
- Point of Sale systems
- Quality Control Data Compilation
- Audit Assistance
- Problem Solving
- Attention to Detail
- Staff Management
- Strategic planning
- Operations management
- Sales and marketing
- Cleaning and Sanitation
- Materials Analysis
- Testing Documentation
- Time Management
- Customer Relations
- Stand up and sit down Forklift certified
Timeline
Assistant Receiving Warehouse Supervisor
Stampede Culinary Partners
04.2023 - Current
Quality Control Technician
Stampede Meat
02.2022 - 04.2023
Machine Operator
Stampede Meat
08.2021 - 02.2022
Assistant Store Manager
Tailored Brands Inc
10.2016 - 05.2020
Sales Representative
Diamond Wireless
04.2015 - 10.2016
Store Manager
Gensco Inc
03.2010 - 02.2015
Assistant Store Manager
Genesco Inc
02.2009 - 04.2010
Sales Associate
Genesco Inc
01.2008 - 02.2009
English As A Second Language - English-as-a-Second-Language Education
El Paso Community College
Electromechanical Technician - Electromechanical Technologies
Colegio Nacional De Educación Profecional Técnica
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