Abraham Cortez
Moundridge,KS
Summary
Entry-level Welding Technician Currently in school seeking a great opportunity in a company that enables to improve skills, increase practical experience, fulfill personal ambitions and expand welding knowledge.
Overview
14
14
years of professional experience
Work History
Front Counter Customer Service Representative
The Tap Of Kansas
Wichita , KS
08.2021 - 06.2022
- Welcomed customers and offered immediate assistance in line with business policies.
- Help identify customers issues in plumbing and irrigation field to create solutions.
- Maintain customer accounts via phone and in person cultivating relationships to drive business development.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Performed store opening and closing duties, including counting cash drawers, accurately input orders into computer system and maintain clean work environment.
Front Counter Customer Service Representative
Washer Specialties
Wichita , KS
04.2017 - 06.2021
- Managed customer relations and customer service through daily communication and interaction.
- Investigated techinical issues using knowledge base and personal experiences to complete timely resolutions.
- Shared detailed information regarding small appliances and HVAC options to help customers make decisions.
- Outside sales and services, gaining new customers and future relations.
- Worked well with sales team and staff to maintain restocked and cleanliness of front counter sales area.
Warehouse Manager
Washer Specialties
Wichita, KS
08.2008 - 04.2017
- Maintained three warehouse full of product with handling shipping, receiving and unloading full truck shipments with using forklift.
- Cleaned and maintained three warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Generated shipping documents including packing lists and invoices using hand-held RF terminals.
- Used logistic appointment scheduling software(USPS,FEDEX,UPS.ETC.) to track orders, provide updates and confirm deliveries.
Education
Practical Pipe & Structural Code(GMAW,GTAW,SMAW) - Welding
Heartland Welding Academy
Wichita, KS12.2022
Wind Energy Technician Certified - Wind Energy
Vatterott College
Wichita, KS02.2017
Skills
- GTAW,SMAW,GMAW,FCAW
- Torch Installation
- Hand and Power Tool Operation
- Welding Techniques
- Shielded Metal Arc Equipment
- Basic Interpreting and reading isometric drawings
- Grinding
- Basic Pipefitting knowledge
- Forklift Operator Certification
- OSHA 10
- Waste Reduction
- Mathematical Calculations
- Electrical Circuit Testing
Timeline
Front Counter Customer Service Representative
The Tap Of Kansas
08.2021 - 06.2022
Front Counter Customer Service Representative
Washer Specialties
04.2017 - 06.2021
Warehouse Manager
Washer Specialties
08.2008 - 04.2017
Practical Pipe & Structural Code(GMAW,GTAW,SMAW) - Welding
Heartland Welding Academy
Wind Energy Technician Certified - Wind Energy
Vatterott College
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