Abraham Fry
Salem
Summary
Adept at boosting team productivity and customer satisfaction, my tenure at Professional Therapeutic Community Network and Best Buy honed my skills in staff supervision and customer relations. Leveraging adaptability and sales monitoring expertise, I consistently met performance goals, enhancing operational excellence and fostering strong customer loyalty.
Overview
15
15
years of professional experience
Work History
Assistant Manager / Residential Counselor
Professional Therapeutic Community Network
07.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided constructive feedback to employees.
- Improved staffing during busy periods by employee monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel and enforced participation in exercises focused on developing key skills.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Sales Associate
Staples
01.2020 - 07.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Call Center Customer Service Representative
T-Mobile
01.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate /Consultation Agent
Best Buy
04.2012 - 01.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Harbor Freight Tools USA
04.2010 - 04.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
McNary High School
Keizer, OR06-2010
Skills
- Sales monitoring
- Budget assistance
- Customer rapport
- Time management
- Staff training and development
- Staff supervision
- Workload management
- Multitasking and organization
- Adaptability and flexibility
- Team collaboration
- Policy enforcement
- Customer relations
Timeline
Assistant Manager / Residential Counselor
Professional Therapeutic Community Network
07.2020 - Current
Sales Associate
Staples
01.2020 - 07.2020
Call Center Customer Service Representative
T-Mobile
01.2018 - 01.2020
Sales Associate /Consultation Agent
Best Buy
04.2012 - 01.2018
Sales Associate
Harbor Freight Tools USA
04.2010 - 04.2012
High School Diploma -
McNary High School
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