Abraham Garcia
Northport
Summary
Dynamic Service Technician with a proven track record at Tuscaloosa Ford, excelling in equipment troubleshooting and customer service excellence. Adept at diagnosing technical issues and enhancing client satisfaction through effective communication. Committed to continuous learning and safety compliance, ensuring optimal functionality and reliability in all service operations.
Overview
7
7
years of professional experience
Work History
Service Technician
Tuscaloosa Ford
08.2021 - Current
- Assisted in troubleshooting and diagnosing equipment malfunctions.
- Supported maintenance tasks to ensure optimal functionality of service tools.
- Learned safety protocols and proper handling of technical equipment.
- Collaborated with senior technicians to gain hands-on experience in repairs.
- Engaged in continuous learning about new technologies and industry standards.
- Participated in team meetings to discuss workflow improvements and customer feedback.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Salesperson
Metro by T-Mobile
07.2019 - 12.2021
- Exceeded sales targets through effective customer engagement and relationship building.
- Conducted product demonstrations, enhancing customer understanding and increasing purchase rates.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
- Analyzed market trends to identify opportunities for product promotions and upselling strategies.
- Collaborated with marketing team to develop promotional materials that aligned with sales goals.
- Trained new team members on best practices for sales techniques and customer service excellence.
Education
Associate of Science - Applied Science
Lawson State Community College
Bessemer, AL05.2023
Skills
- Equipment troubleshooting
- Technical diagnostics
- Safety compliance
- Customer service excellence
- Service tool maintenance
- Continuous learning
- Installation of equipment
- Client communication
- Workflow improvement initiatives
- Installation and repair
- Preventive Maintenance
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Quality assurance
- Hand tool expertise
- Inventory management
- Customer relationship management
- Safety procedures adherence
- Document management
- Scheduling and coordination
- Project management
- Work documentation
- Technical support
- Client relationship management
- Hand tools
- Verbal and written communication
- Hand tools proficiency
- Power tool mastery
- Technical training sessions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
Tuscaloosa Ford
08.2021 - Current
Salesperson
Metro by T-Mobile
07.2019 - 12.2021
Associate of Science - Applied Science
Lawson State Community College