Abraham Gonzalez
Hialeah
Summary
Service-minded stock management professional with many years of experience working for leading retailers. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives.
Overview
7
7
years of professional experience
Work History
Stock Clerk
Bjs Wholesales Club
Hialeah
07.2021 - Current
- Assisted customers with inquiries regarding availability of products or services offered by company.
- Processed returns efficiently by verifying condition of returned items against purchase order documentation.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
- Lifted materials of varied weights on regular basis.
- Sorted materials received into proper bins, containers, shelves based on size, type or code number.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Operated forklift to move and organize merchandise.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Placed products on conveyors for final wrapping and shipment.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained accurate records of all incoming and outgoing shipments of goods.
- Labeled containers with identifying information such as item numbers or codes.
- Packaged items with appropriate materials to prevent damage during shipping.
- Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
- Coordinated with management to identify and resolve inventory discrepancies.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
- Restocked returned merchandise in designated locations within the storeroom or warehouse facility.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Stacked product on shelves according to predetermined sequence and quantity.
- Issued supplies, materials and products to team members based on information from requisitions.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Faced products on shelves and displays to meet company policies.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Adhered strictly to safety regulations when operating motorized equipment such as forklifts or pallet jacks.
Sales Associate/ Stocker
Bath and Body Works, Limited Brands
Hialeah
03.2018 - 06.2021
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Used technology resources to assist customers in locating and selecting items.
- Prepared merchandise for purchase or rental.
- Answered store and merchandise questions and led customers to wanted items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided accurate information about products, prices and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Maintained records related to sales for store management.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted product demonstrations to highlight features and benefits.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed transactions using a point-of-sale system.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami, FL06-2017
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Inventory management
- Supply restocking
- Product labeling
- Material handling
- Forklift operation
- Customer service
- Sales processing
- Visual merchandising
- Records maintenance
- Safety compliance
- Product inspection
- Team collaboration
- Time management
- Adaptable communication
- Problem solving
- Report generation
- Shipment tracking
- Supply chain
- Exceptional time management skills
- Inventory maintenance
- Maintaining equipment
- Sales expertise
- Workplace cleanliness
- Merchandising techniques
- Warehouse safety
- Stock rotation
Certificate
Certified
Business specialist
Business industry operations
Timeline
Stock Clerk
Bjs Wholesales Club
07.2021 - Current
Sales Associate/ Stocker
Bath and Body Works, Limited Brands
03.2018 - 06.2021
High School Diploma -
Barbara Goleman Senior High School
Associate of Arts -
Miami Dade College