Abraham Hensley

I currently provide customer support and technical assistance for incoming calls made to the client's support line. My responsibilities include responding to customer needs with competent service and prompt problem-solving. Heavy emphasis is placed on maintaining the client's standards and identifying potential issues or trends affecting customer satisfaction

Starting as an Assistant in the foldable air-filter product development lab, I transitioned into a Machine Operator and then Supervisor role while implementing and improving the manufacturing process. Working with the management and engineering teams, I developed proper machine operations and trained new employees to ensure adherence to company standards and safety guidelines.

I conducted repairs and modifications for all types of stringed instruments, with an emphasis on guitars and basses. I delivered exceptional customer experiences by consistently exceeding expectations in both craftsmanship and communication throughout the instrument repair process. Additional responsibilities included administering the repair department’s transactions, records and supplies inventories and maintaining the store stock of instruments.