Abraham Lopez
Los Angeles,CA
Summary
Determined professional effectively talented in customer service. Considered valuable member of any team and driven to work hard. Seeking Service Advisor position where outstanding expertise can be used to help company boost success to broader heights.
Overview
11
11
years of professional experience
Work History
Server
Soho House
Los Angeles, CA
04.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
Car Salesman
Scott Robinson Chrysler Dodge Jeep Ram
Torrance, CA
01.2019 - 03.2020
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Consistently exceeded quotas by pursuing and closing sales.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
Assistant Manager/Supervisor
Johnny Rockets Restaurant
Torrance, CA
08.2013 - 03.2022
- Trained new employees on service standards and menu items to improve onboarding processes.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised team of 6 employees in the restaurant, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated daily tasks to team members to optimize group productivity.
Skills
- Sales Contracts
- Sales Techniques
- Sales Recording
- Sales strategy familiarity
- Schedule Coordination
- Team Management
- Supply Chain Management
- Content Management Systems
- Editing skills
- Art Direction
- Directing experience
- Setting up equipment
- Client Consultations
- Video Editing
- Computer Skills
Languages
English
First Language
Spanish
Professional
A1
Timeline
Server
Soho House
04.2023 - Current
Car Salesman
Scott Robinson Chrysler Dodge Jeep Ram
01.2019 - 03.2020
Assistant Manager/Supervisor
Johnny Rockets Restaurant
08.2013 - 03.2022