Abraham Malayah
Dallas,TX
Summary
Proven technical support expert with a track record of enhancing system performance and user satisfaction at 22nd Century Technologies. Skilled in Active Directory Management and known for exceptional problem-solving abilities and teamwork. Increased productivity by optimizing IT processes, demonstrating adaptability and a continuous learning attitude. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs. Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Desktop Support Analyst/Asset Surplus
22nd Century Technologies
04.2023 - Current
- Enhanced system performance by troubleshooting and resolving technical issues for end users.
- Used [INVANTI] to prepare and create statistical and incident reports for departmental manager.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for reuse.
- Provided on-site helps for teams members.
- Installed new hardware and software, patched systems, and configured settings.
- Improved user satisfaction by resolving numerous help desk tickets in a timely manner.
- Served as a liaison between IT department staff members to ensure seamless integration of technology services across all business units within the organization.
- Prevented potential data loss incidents through proactive identification of potential threats or vulnerabilities in the systems environment.
- Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere.
- Ensured data integrity and security through regular backups and implementation of antivirus software.
- Assisted in the evaluation of new technologies to enhance overall user experience and productivity levels.
Machine Operator Assembler
Anderson Windows And Doors
06.2022 - 05.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
- Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
- Increased overall productivity by optimizing assembly processes and implementing time-saving techniques.
Material Handler
ASSA ABLOY Inc.
12.2021 - 06.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Machine Operator
Texas Instruments
04.2020 - 12.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Education
No Degree - Information Technology
MyComputerCareer
12225 Greenville Ave #500, Dalla,TX7524302.2022
High School Diploma -
Christian Foundation Academic
Monrovia, Liberia West Africa11.2004
Skills
- Technical support expertise
- Active Directory Management
- Troubleshooting skills
- End-user support
- Ticketing system proficiency
- Continuous Learning Attitude
- Adaptability to Change
- Operating System Knowledge
- Software Installation
- IT Security Best Practices
- Software Upgrades
- Incident Management
- Hardware diagnostics
- Vendor coordination
- Applications knowledge
- Asset inventory management
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Desktop Support Analyst/Asset Surplus
22nd Century Technologies
04.2023 - Current
Machine Operator Assembler
Anderson Windows And Doors
06.2022 - 05.2023
Material Handler
ASSA ABLOY Inc.
12.2021 - 06.2022
Machine Operator
Texas Instruments
04.2020 - 12.2021
No Degree - Information Technology
MyComputerCareer
High School Diploma -
Christian Foundation Academic