Abraham Martinez
Pasadena
Summary
Dedicated Assistant Manager with strong customer service experience, effective communication skills, and a commitment to maintaining high operational standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
Pasadena
02.2022 - 09.2025
- Curbside orders
- Assisted in managing daily operations and staff scheduling at a fast-paced restaurant.
- Trained new employees on food safety and customer service protocols effectively.
- Maintained inventory levels and placed orders to ensure product availability consistently.
- Handled customer inquiries and resolved issues to enhance the dining experience.
- Monitored food preparation processes to uphold quality standards and compliance.
- Ensured cleanliness and organization of the restaurant environment at all times.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
John H. Francis Polytechnic Senior High School
Sun Valley, CA06-2020
Skills
- Customer service
- Effective communication
- Money handling
- Adaptability and flexibility
- Issue resolution
- Time management
- Food safety
- Quality control
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Enjoy going to the gym but doing closing shifts everyday made me wake up early in the mornings. I also love playing video games with friends and tend to do that more at nights before going to sleep and on my off days I spend time with loved ones do fun things like arcades, going to the mall or even go to the movie theaters
Timeline
Assistant Manager
SUBWAY®Restaurants
02.2022 - 09.2025
High School Diploma -
John H. Francis Polytechnic Senior High School
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