ABRAHAM MARTINEZ
Phoenix,AZ
Summary
Customer Service specialist looking to utilize service skills to effectively fill the role in your company.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner
Good Life Glamping LLC
01.2023 - Current
- Developed and implemented marketing strategies to enhance brand visibility and attract target customers.
- Managed day-to-day operations, ensuring exceptional guest experiences and satisfaction.
- Oversaw financial planning, budgeting, and cash flow management for sustainable growth.
- Established partnerships with local businesses to enhance service offerings and customer engagement.
- Trained and mentored staff, fostering a positive work environment and promoting team collaboration.
- Streamlined booking processes through the adoption of digital tools, improving operational efficiency.
DRIVER INDEPENDENT CONTRACTOR
UBER and LYFT
03.2019 - 12.2024
- Provide transportation services to Uber customers, engage in customer interaction to make passengers feel safe.
Event Lead Coordinator
Stout Tent, LLC
04.2017 - 12.2022
- Coordinate glamping events, set up 100 lbs canvas tents; drive, load and unload 26 ft box trucks with glamping inventory; perform inventory checks, check in with clients to ensure set up meets contractual agreement. Unload all inventory into trailers for next event, send updated inventory excel sheets to Headquarters
- Coordinated logistics for event setups, ensuring timely delivery and operational efficiency.
- Developed and implemented streamlined processes to enhance team productivity and reduce setup time.
- Supervised staff during events, providing guidance and support for optimal performance.
- Collaborated with vendors to secure high-quality materials while negotiating favorable terms.
- Managed inventory control systems, tracking supplies and minimizing waste effectively.
MEDICAL ASSISTANT
NEBRASKA MEDICINE
12.2019 - 10.2021
- Room patient and take vitals in Oncology Clinic. COVID-19 Emergency Response Team Leader, Record into EMR(Epic), schedule patient appointments, administer injections, run QA test controls and log, order back-office supplies.
LEAK SURVEY
HEATH CONSULTANTS
05.2019 - 09.2019
- Perform leak surveys as contractor for Southwest Gas. Qualified to perform AC inspections, perform soap testing, survey MSA, rotary meters, qualified in RMLD, DP-4, Gas Rover, GMI, DP-IR, Leak Investigation, when to evacuate, emergency response.
Education
MEDICAL ASSISTANT/BLS /PHLEBOTOMY CERTIFIED -
Carrington College
06.2002
HS Diploma - General Studies
Maryvale High School
05.1999
Skills
- Bilingual-Spanish
- 4 years of Managing Experience
- Driving Experience with 26 ft box trucks
- Uber/Lyft Driving experience
- Inbound/Outbound Call Center
- Warehouse experience-Pallet Jack
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Business development
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
- Operations management
- Social media marketing
- Bookkeeping
- Quality assurance
- Cost control and budgeting
- Staff hiring
- Start-up operations
- Business marketing
- New business development
- Policies and procedures development
- Staff management
- Negotiation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
- Certified Phlebotomy , Carrington College - 2001-2002
- Certified Medical Assistant, Carrington College - 2001-2002
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Business Owner
Good Life Glamping LLC
01.2023 - Current
MEDICAL ASSISTANT
NEBRASKA MEDICINE
12.2019 - 10.2021
LEAK SURVEY
HEATH CONSULTANTS
05.2019 - 09.2019
DRIVER INDEPENDENT CONTRACTOR
UBER and LYFT
03.2019 - 12.2024
Event Lead Coordinator
Stout Tent, LLC
04.2017 - 12.2022
HS Diploma - General Studies
Maryvale High School
MEDICAL ASSISTANT/BLS /PHLEBOTOMY CERTIFIED -
Carrington College