Abraham Mathew
Missouri City
Summary
Dynamic Global Account Manager with a proven track record at BUURST Inc., excelling in upselling cloud solutions and driving customer retention. Skilled in contract negotiation and customer engagement, I leverage strategic insights to identify growth opportunities, ensuring long-term success and satisfaction for enterprise clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Global Account Manager
BUURST Inc.
09.2022 - Current
- Manage and grow a portfolio of enterprise and mid-market customer accounts across global regions.
- Drive revenue growth through upselling and cross-selling of cloud and storage solutions.
- Own the renewal and retention lifecycle, ensuring long-term customer success.
- Serve as primary customer contact and coordinate with technical, support, and leadership teams.
- Identify expansion opportunities through usage analysis and customer needs assessment.
- Support procurement, pricing discussions, and private offers to close deals efficiently.
- Managed global client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client business objectives.
- Analyzed market trends to identify opportunities for account growth.
- Facilitated regular meetings to review account performance and strategy alignment.
- Resolved client issues promptly by collaborating with internal departments.
- Prepared financial reports summarizing the performance of each assigned account.
- Reviewed existing contract terms periodically and proposed amendments when necessary.
- Created quarterly business reviews for each assigned global account.
- Negotiated pricing agreements with customers based on organizational objectives.
- Identified new business opportunities by analyzing market trends and customer needs.
Account Manager
Safebit Solution
09.2021 - 09.2022
- Generated new business by prospecting, qualifying leads, and closing IT solutions.
- Sold MSP services, cloud migration, and security offerings.
- Led consultative sales discussions with technical and non-technical stakeholders.
- Presented value-based proposals with financial and performance justification.
- Managed the full sales cycle from discovery to close.
- Developed quarterly business plans and sales forecasts.
Assistant Manager (Inventory/Commissary)
Texas Department of Criminal Justice
06.2020 - 09.2021
- Managed inventory operations, purchasing, and retail sales using automated POS systems.
- Oversaw cycle counts, purchase orders, and inventory reconciliation.
- Supervised staff and ensured operational compliance and efficiency.
- Developed workflow improvements for warehouse management systems.
IT Quality Inspector
CSAT Solutions
09.2019 - 06.2020
- Performed functional and advanced hardware testing on laptops and components.
- Conducted visual mechanical inspections and documented findings.
- Collaborated with engineering and production teams to resolve quality issues.
- Supported warehouse operations and shipment documentation.
Assistant Sales Manager
Family Computers, Qatar
01.2015 - 05.2018
- Developed sales and marketing strategies for existing and new accounts.
- Presented complex technical solutions and proofs of concept to customers.
- Supported sales teams with pricing, proposals, and presentations.
- Managed distributors, partners, and resellers including training and performance reviews.
- Produced monthly and quarterly sales forecasts and performance reports.
Sales Engineer (AutoDesk Products)
Intercad Systems Pvt. Ltd., India
10.2012 - 01.2015
- Sold AutoCAD and Revit software to commercial clients.
- Prospected new customers through cold calling and onsite visits.
- Conducted needs analysis and proposed tailored solutions.
- Supported pre-sales and post-sales activities including installation and training.
- Coordinated with cross-functional teams for successful implementation.
Education
Master’s degree - marketing
National Institute of Business Management
IndiaBachelor’s degree - Computer Science
Mount Zion College of Engineering
IndiaSkills
- Account Management
- Customer engagement
- SaaS & Cloud Sales
- New Business Development
- Upselling & Cross-selling
- Renewals & Retention
- Pipeline & Forecast Management
- Contract Negotiation
- CRM: Salesforce
- CRM: ZoomInfo
- Executive Presentations & Demos
- Problem solving
Certification
- MCSA Certification
- Diploma in Social Media Marketing
- Certification in Web Development (ASP.NET)
- AutoCAD Certification
Timeline
Global Account Manager
BUURST Inc.
09.2022 - Current
Account Manager
Safebit Solution
09.2021 - 09.2022
Assistant Manager (Inventory/Commissary)
Texas Department of Criminal Justice
06.2020 - 09.2021
IT Quality Inspector
CSAT Solutions
09.2019 - 06.2020
Assistant Sales Manager
Family Computers, Qatar
01.2015 - 05.2018
Sales Engineer (AutoDesk Products)
Intercad Systems Pvt. Ltd., India
10.2012 - 01.2015
Master’s degree - marketing
National Institute of Business Management
Bachelor’s degree - Computer Science
Mount Zion College of Engineering