Abraham Matthews Jr.
Baltimore,MD
Summary
Dynamic professional with experience as a Lab Assistant Intern at the University of Maryland Baltimore County, skilled in PCR techniques and OSHA laboratory safety. Proven ability to enhance team performance through effective training and mentorship, while maintaining meticulous records and ensuring compliance with safety protocols. Passionate about advancing research and fostering collaborative environments.
Overview
10
10
years of professional experience
Work History
Lab Assistant Intern
University of Maryland Baltimore County
08.2026 - 12.2026
- Assisted in conducting laboratory experiments, ensuring adherence to safety protocols.
- Prepared and organized samples for analysis using appropriate techniques and equipment.
- Maintained accurate records of experimental procedures and results for review.
- Supported research staff by managing inventory of lab supplies and reagents.
Senior Customer Service Supervisor
Aviation Technical Services Inc
07.2016 - 07.2024
- Led customer service team to enhance service quality and operational efficiency.
- Developed training programs for staff to improve product knowledge and customer interactions.
- Analyzed customer feedback to identify areas for process improvement and service enhancement.
- Implemented new call management system, optimizing response times and customer satisfaction rates.
- Coordinated cross-departmental meetings to ensure alignment on customer service initiatives and goals.
- Mentored junior staff, fostering a culture of continuous learning and development within the team.
- Resolved complex customer issues by implementing effective problem-solving strategies and resource allocation.
- Conducted regular evaluations of individual staff members'' work performance, providing constructive feedback to ensure continued growth and development within their roles.
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Oversaw recruitment efforts for the department, selecting top talent who contributed significantly to team success.
Education
Associate of Science - Biotechnology
Baltimore City Community College
Baltimore, MD09.2026
Skills
- Laboratory techniques
- Lab safety training
- Pipetting techniques
- Sterilization techniques
- Sample preparation
- PCR techniques
- Cell culture
- Spectrophotometry
- Gel electrophoresis
Timeline
Lab Assistant Intern
University of Maryland Baltimore County
08.2026 - 12.2026
Senior Customer Service Supervisor
Aviation Technical Services Inc
07.2016 - 07.2024
Associate of Science - Biotechnology
Baltimore City Community College