ABRAHAM MAYZ
Miami,FL
Summary
Bilingual operations professional with over 5 years of experience in logistics, workflow coordination, and administrative support. Organized, reliable, and thriving in structured, fast-paced environments. Known for being approachable, detail-oriented, and proactive in keeping tasks on track. Seeking roles in operations coordination, administration, logistics, or hospitality settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workflow Coordinator & Operations Specialist
Gems Group Inc
Miami, Florida
12.2021 - 06.2025
- Managed and coordinated operational workflow for key accounts, including Walmart and Sam's Club, processing over 500 weekly purchase orders.
- Led cross-functional team coordination between sales, operations, logistics, product, and finance, ensuring timely product delivery
- Maintained comprehensive and accurate client records in CRM and ERP systems (Salesforce, Navision).
- Prepared and presented monthly operational performance reports to senior management, facilitating informed strategic decisions and continuous improvement initiatives.
- Conducted monthly inventory audits and managed stock control, decreasing inventory discrepancies.
- Provided proactive client support, achieving a customer satisfaction rate consistently above 95%, contributing to a 10% year-over-year increase in client retention.
- Tracked and analyzed performance metrics, reducing order processing times through the optimization of internal processes and systems.
- Scheduled team meetings, prepared detailed agendas, documented key points, and communicated action items clearly across departments.
Store Manager & Sales Lead
Global Wireless Inc
Miami, Florida
06.2021 - 11.2021
- Managed daily store operations, achieved consistent monthly sales targets, and increased store revenue by 11% year-over-year.
- Trained and coached sales staff, improving overall team performance and customer satisfaction.
- Resolved customer complaints and technical issues efficiently, resulting in an improvement in customer retention.
Education
Bachelor of Laws -
Rafael Urdaneta University
Maracaibo - Venezuela05-2019
High School Diploma -
Educational Institute Los Apamates
Maracaibo - Venezuela07-2013
Skills
- Operations and workflow management
- Logistics and inventory control
- CRM and ERP systems (Salesforce, Navision)
- Cross-functional team coordination
- Data analysis and reporting
- Process optimization
- Customer relationship management
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams, SharePoint)
Certification
- Comprehensive Immigration Paralegal Course – URBE Advanced (2021)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Workflow Coordinator & Operations Specialist
Gems Group Inc
12.2021 - 06.2025
Store Manager & Sales Lead
Global Wireless Inc
06.2021 - 11.2021
Bachelor of Laws -
Rafael Urdaneta University
High School Diploma -
Educational Institute Los Apamates
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