Abraham Mendoza Hernandez
Pleasant Hill,CA
Summary
Dynamic operations leader with extensive experience at Petco Animal Supplies, excelling in animal care and regulatory compliance. Proven track record in driving sales growth and enhancing customer service through effective team leadership and training. Bilingual communicator skilled in ethical decision-making and sales analysis, fostering a high-performing environment that prioritizes animal well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Lead - Animal Care
Petco Animal Supplies Stores Inc.
Martinez, CA
07.2023 - Current
- Responsible for the implementation and execution of Companion Animal Operations and Aquatics through training and coaching partners to include Animal Care, Aquatics, and Companion Animal Maintenance, ordering, all regulatory compliance, Companion Animal physical inventory, hourly animal health checks, Companion Animal purchase card, and vet care/relationships.
- Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies, and procedures, including the completion of the hourly animal health check and wellness cards.
- Adheres to veterinary protocol for all sick animals.
- Accountable as Leader on Duty for supporting the Pet Care Center's execution, training, communication, and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
- Promotes and ensures the efficient and effective operations of the Companion Animal Department, and drives the sales of aquatic pets, reptiles, birds, and small companion animals.
- Coaches and mentors all Pet Care Center (PCC) partners in the processes to support and drive the guest experience, and animal care.
- Responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the Companion Animal department’s budgeted sales goals, gross margin, animal, and merchandise shrink targets.
- Utilizes business acumen to measure, analyze, and diagnose business trends, and to also utilize critical thinking skills to effectively implement business improvement plans.
- Efficiently orders live animals to maximize sales, margin, and inventory.
- Ensures all animal-related maintenance tasks are being completed, as outlined on the Maintenance Task List.
- Lead, provide feedback, and coach all PCC partners in providing quality service to satisfy the needs of Petco guests, and in performing their assigned tasks.
- In partnership with other PCC leaders, ensures proper partner scheduling is maintained to ensure in-stock goals and proper guest service levels are met during peak hours.
Guest Advisor
Petco Animal Supplies Stores Inc.
Martinez, CA
01.2023 - 07.2023
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Provides quick and courteous service to all guests by determining their needs, sharing product knowledge, and suggesting the appropriate merchandise to satisfy their needs, utilizing our selling strategy throughout the PCC.
- Developed strategies to maximize sales opportunities by upselling products.
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
- Managed the opening and closing of the store on a daily basis.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise.
- Supervised work of cashiers, training new team members and monitoring performance.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
Martinez, CA
10.2021 - 01.2022
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted special events, subscriptions and discounts to encourage repeat business.
- Cleaned animal cages regularly to maintain a safe environment for pets.
- Provided advice on proper nutrition and care instructions for various types of pets.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Team Member
A Sweet Affair Bakery/ Cafe
Walnut Creek, CA
10.2017 - 03.2020
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Prepared beverages such as coffee, tea, soda.
- Packaged and bagged cooked food and prepared items.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Received food orders from individuals and explained offerings.
- Utilized point-of-sale systems for taking orders from customers.
- Performed opening and closing duties as assigned by management.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06-2017
Skills
- Bilingual communication
- Animal care
- Regulatory compliance
- Sales analysis
- Team leadership
- Employee training
- Customer service
- Ethical decision-making
- Multitasking
- Team cooperation
- Animal nutrition
- Patience
- Empathy
- Resilience
Languages
Spanish
Professional
English
Native/ Bilingual
Certification
American Humane Certification 2024 - Nontraditional Companion Animal and Aquatic
Lead the store to success by being certified by the American Humane Society. This certification shows that our store met these top 3 core principles of the organization:
- No animal abuse or neglect observed during the audit
- There is an appropriate veterinary care plan for sick/injured animals.
- Ensuring there is staff conduct that promotes animal welfare.
Timeline
Operations Lead - Animal Care
Petco Animal Supplies Stores Inc.
07.2023 - Current
Guest Advisor
Petco Animal Supplies Stores Inc.
01.2023 - 07.2023
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
10.2021 - 01.2022
Team Member
A Sweet Affair Bakery/ Cafe
10.2017 - 03.2020
High School Diploma -
Ygnacio Valley High School
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