Abraham Munoz
Richmond,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Broad experience includes coordinating and leading facilities maintenance activities, recruiting, training, developing and managing a team of employees. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Maintenance Director
Sinceri Senior Living-Cinco Ranch
Katy, Texas
08.2023 - Current
- Promptly responded to plumbing repair needs to avoid water-damaged property.
- Performed emergency repairs during off-hours to restore essential utilities.
- Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
- Monitored and maintained HVAC systems performing preventive services and routine tasks like replacing filters.
- Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
- Monitored budgets related to the upkeep and repair of facilities and equipment.
- Maintained accurate records of all maintenance activities including costs and labor hours used.
- Ensured compliance with applicable federal, state, local laws and regulations governing maintenance operations.
- Managed team of employees, daily progress reports and overall project planning.
- Managed safety and fire protection planning, preparation and employee drills.
- Responded quickly to customer complaints regarding maintenance issues at their location.
Director of Maintenance
The Village at Sugar Land
Sugar Land, TX
08.2021 - 08.2023
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Put in place clear processes for repairs, system updates and building enhancements.
- Set and managed policies covering building systems operation and maintenance.
- Directed bidding and selection processes to find external contractors for specialized projects.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Managed team of employees, daily progress reports and overall project planning.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Real Estate Agent Property Manager
Keller Williams
Sugar Land, TX
07.2017 - 08.2021
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Updated tenant and unit information to keep current in housing database.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
Store Manager
Kay Jewelers
Rosenberg, TX
04.2010 - 08.2021
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Analyzed financial data to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Assessed operational efficiency of the store's departments.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Lubbock Christian University
Lubbock, TXChampion School of Real Estate
Houston, TXSkills
- Safety Management
- Safety Enforcement
- Production Scheduling
- Deadline Management
- Employee Performance Evaluation
- Vendor Relationship Management
- Department Leadership
- Facilities Maintenance
- Structural Repair
- Maintenance Planning
- Safety Protocols
- Employee Scheduling
- Materials Requisition
- Inventory Replenishment
- Contractor Management
- Operational budgeting
- Payroll Management
- Team Development
- Customer Service Management
- Talent Recruitment
- Employee supervision and motivation
Timeline
Maintenance Director
Sinceri Senior Living-Cinco Ranch
08.2023 - Current
Director of Maintenance
The Village at Sugar Land
08.2021 - 08.2023
Real Estate Agent Property Manager
Keller Williams
07.2017 - 08.2021
Store Manager
Kay Jewelers
04.2010 - 08.2021
Lubbock Christian University
Champion School of Real Estate
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