Abraham Parra
South Gate,CA
Summary
To implement my experience, skills, and knowledge in a new environment and to grow professionally. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
19
19
years of professional experience
Work History
IT Support Specialist
Max Power Technology
05.2022 - Current
- Delivered onsite technical support for [Number] employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Site Coordinator
Woodcraft Rangers
10.2015 - Current
- Responsible for supervising staff, organizing own work, assisting in coordinating events and meetings, meeting deadlines, developing a Parent Advisory Commission, providing leadership for site staff, students, and volunteers, establishing and maintaining student attendance accounting and reporting procedures, ensuring student sign-in and sign-out, submitting timesheets and paperwork, attending meetings and trainings, working cooperatively with Program Manager, and completing the Program Manager Academy Program.
Club Leader
Woodcraft Rangers
03.2013 - 10.2015
- Responsible for running an after school cooking class and Cyber security class for high school students, teaching Cyber Security concepts, organizing trips for student competitions, developing and implementing program activities, supervising and participating in children's activities, maintaining attendance records, writing and turning in lesson plans, maintaining maximum membership levels, implementing fundraisers, and developing and implementing 'end of session' performances or displays.
Technology Infrastructure Support
South East High School LAUSD
10.2005 - 10.2015
- Responsible for managing the technology department, answering tech support calls, configuring operating systems on campus computers, performing software upgrades, installing and supporting educational software, configuring and managing printers, coordinating distribution of classroom technology, supervising student staff, providing first level support for computer hardware, software, and network issues, coordinating with LAUSD ITD support, training on operation of campus security system, creating budgets for technology purchases, and being a member of the school technology advisory council.
Education
Associate Degree in Computer Science -
01.2009
Major in Computer Science -
Cerritos College
Norwalk, CA01.2008
Graduated in 2005 -
South Gate High School
South Gate, CA01.2005
Skills
- Experience in customer service
- Bilingual (English and Spanish)
- Very Dedicated
- Knowledgeable about Computers both software and Hardware (Pc and Apple)
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- Help Desk Experience
- Helpdesk call support
- Desktop support
Timeline
IT Support Specialist
Max Power Technology
05.2022 - Current
Site Coordinator
Woodcraft Rangers
10.2015 - Current
Club Leader
Woodcraft Rangers
03.2013 - 10.2015
Technology Infrastructure Support
South East High School LAUSD
10.2005 - 10.2015
Associate Degree in Computer Science -
Major in Computer Science -
Cerritos College
Graduated in 2005 -
South Gate High School
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