Abraham Potts
Chicago,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Chicago Auto Exchange
08.2009 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
Z Frank Chevy
01.2006 - 07.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Used Car Sales Manager
City Chevrolet And Volkswagen
04.2003 - 05.2008
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Sales Manager
Napleton Honda
01.2000 - 03.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Chicago State University
Chicago, IL06.1990
Skills
- Cross-Functional Team Management
- Total Quality Management
- Sales Expertise
- Vendor Negotiations
- Program Development
- Employee Scheduling
- Labor Cost Controls
- Profit and Loss
- Sales Team Development
- Risk Management
- Staff Training
- Profit and Loss Accountability
- Market Analysis
- Market Growth
- Risk Mitigation
- Dealership Management
- Coaching and Mentoring
- Vendor Partnerships
- Training and Development
- Troubleshooting Expertise
- Sales Promotion
- Team Training
- Staff Motivation
- Problem Resolution
- Inventory Control
- Purchasing and Planning
- Customer Experience
- Management Training
- Negotiation
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of Number staff members.
Timeline
General Manager
Chicago Auto Exchange
08.2009 - Current
Sales Manager
Z Frank Chevy
01.2006 - 07.2010
Used Car Sales Manager
City Chevrolet And Volkswagen
04.2003 - 05.2008
Sales Manager
Napleton Honda
01.2000 - 03.2003
Chicago State University
Similar Profiles
AARON COLEMANAARON COLEMAN
Warehouse Manager at Chicago Music ExchangeWarehouse Manager at Chicago Music Exchange
Elisheba FowlkesElisheba Fowlkes
Project Manager and Consultant at Chicago Learning ExchangeProject Manager and Consultant at Chicago Learning Exchange
RAJASEKHARA REDDY DUGGIMPUDIRAJASEKHARA REDDY DUGGIMPUDI
Lead Software Engineer at Chicago Mercantile Exchange GroupLead Software Engineer at Chicago Mercantile Exchange Group