Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abraham Richardson

Chandler,Arizona

Summary

Marketing Coordinator with comprehensive experience in social media management, content creation, and digital strategy. Proficient in managing social media interactions and community engagement, developing and implementing content calendars, and executing competitive research. Adept at filming and editing content, creating marketing campaigns, and supporting influencer partnerships. Holder of a Social Media Marketing Certificate from Chandler-Gilbert Community College, emphasizing strategic digital communications and brand management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Marketing Coordinator

EōS Fitness
02.2023 - Current
  • Managing social media interactions using Sprout Social, responding to and tracking comments across all sentiment categories within 24 hours.
  • Creating and managing monthly content calendars for LinkedIn, YouTube Shorts, and TikTok, including strategic planning, content pillars, and scheduling.
  • Conducting competitive research and outreach to potential partners, specifically in reputation management software.
  • Performing in-depth platform analytics, tracking inbox metrics, and generating comprehensive reports.
  • Capturing, filming, and editing content for social media, with a focus on TikTok.
  • Developing and implementing Standard Operating Procedures (SOPs) for content creation and management.
  • Coordinating and attending meetings, brainstorming content ideas, and vetting videos for approval.
  • Utilizing Monday.com for project management and task updates.
  • Creating content for various marketing campaigns and maintaining strong email communication and presentation skills.
  • Daily social media community management across all social channels, ensuring accuracy with brand voice, tone, grammar, and information shared.
  • Supporting Pinterest, TikTok, YouTube Shorts, and LinkedIn social media content development, including writing social captions, community management, and fulfilling creative requests.
  • Scheduling social media posts for platforms including Facebook, Instagram, LinkedIn, and Twitter.
  • Pulling social media engagement and community management reports as requested.
  • Supporting the Social Media & Influencer Marketing Manager with social listening through Sprout Social/Brandwatch, communicating potential risks or issues.
  • Assisting with influencer and brand ambassador requests, maintaining influencer contact sheets, and responding to influencer requests via email and social media.
  • Coordinating brand ambassador content file downloads/uploads and managing day-to-day communication, including contact information, gift card management, SmartSheet management, and content ideas.
  • Collaborated with cross-functional teams for the successful execution of integrated marketing campaigns.
  • Monitored competitors'' digital marketing activities, identifying trends and potential opportunities for growth.

Operations Manager

EōS Fitness
11.2021 - 02.2023
  • Offer strong customer service skills, keeping customers satisfied.
  • Attain top customer service ratings every month.
  • Improve equipment maintenance.
  • Execute company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the gym and equipment.
  • Increase the average company ratings on Google and Yelp. Respond to customer service inquiries, including a large percentage of self-service calls.
  • Handle escalations, engaging with customers in a friendly, courteous, and professional manner.
  • Train operations team on best practices, company policies, and service standards.
  • Help team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Spearhead daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Help customers navigate choices between services with support for questions such as membership types, and pricing.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Customer Service Representative

Home Point Financial
01.2021 - 03.2021
  • Resolved office-related issues according to predetermined procedures.
  • Responded to all inquiries and requests in a timely manner.
  • Contributed to a high level of customer satisfaction by constantly maintaining a friendly attitude.
  • Operated phone system and calendar system for customers at any given time.
  • Screened and answered calls, emails, and correspondence with professionalism and in a timely manner.
  • Provided accurate information to customers.
  • Answered and screened telephone calls, recorded messages for quick reply as needed.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.

Key Holder

COTTON ON
10.2020 - 01.2021
  • Increased sales through idea and event development.
  • Implemented innovation promotions to increase store revenue.
  • Staffed, planned, and managed employees.
  • Managed performance and profitability.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Some College (No Degree) - Business Administration

Chandler Gilbert Community College

Skills

  • Customer Service
  • Staff Training and Management
  • Problem-Solving
  • Operations Oversight
  • Teamwork and Collaboration
  • Detail Oriented
  • Digital Marketing

Certification

  • Social Media Marketing Certification - Chandler Gilbert Community College - 2022

Timeline

Marketing Coordinator

EōS Fitness
02.2023 - Current

Operations Manager

EōS Fitness
11.2021 - 02.2023

Customer Service Representative

Home Point Financial
01.2021 - 03.2021

Key Holder

COTTON ON
10.2020 - 01.2021

Some College (No Degree) - Business Administration

Chandler Gilbert Community College

Similar Profiles

CREATE PROFILE
Abraham Richardson