Abraham Rivkin
Summary
Organized, hardworking, intelligent, responsible person, with a strong professional work ethic; analytical problem-solving skills; quick learner with ability to adapt to work with a wide variety of personnel in a wide assortment of situations.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Operations Supervisor
Residence Inn Marriott Portland North
03.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within leadership team to help shape future direction for business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Reduced employee turnover by fostering positive work environment and addressing employee concerns promptly.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Night Auditor
Residence Inn by Marriott
5 2022 - 03.2023
- Responsible for/organize night audit duties; train/supervise new night audit staff; close out records each day; transitioning business to fresh tracking for new business days; resolve/report any discrepancies; balance cash drawer; collect/organize/distribute messages for guests and staff from day, issue room keys; post daily rate/tax/special charges when updating guest records before end of day; produce/compile/distribute daily reports detailing business activities and revenue; review documentation/determine tax-exempt guests; create backups of digital records covering daily work; run audit, send relevant data to accounting team; review/correct charges and bill organizations via direct bill;
- Resolve guest online reported issues (GXP); assist/responsible for management of property for duration of shift, troubleshoot/resolve issues arise during shift; supervise security.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review
- Generated and printed daily financial reports to track hotel performance
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed
- Looked over pending check-ins and payment processes to complete closing procedures
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Entered customer data into room system and updated information whenever patrons changed rooms
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties
- Kept accounts in balance and ran daily reports to verify totals
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
- Established rapport with regular clientele by providing personalized service tailored to individual preferences
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation
- Improved operational efficiency by streamlining audit processes, reducing time spent on nightly closures
- Processed reservations and cancellations efficiently, optimizing room occupancy rates
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions
- Updated guest accounts and processed payments accurately, safeguarding financial integrity
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests
- Enhanced guest satisfaction by providing efficient check-in and check-out services
- Ensured compliance with all hotel policies and regulatory requirements, maintaining high standards of operations
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service
- Managed front desk operations during night, maintaining security and guest safety
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort
- Developed and maintained positive relationships with guests for satisfaction
Accountant I
State of Nebraska Game and Parks
05.2019 - 02.2022
- Balance cash drawers and credit card machines for lodge (includes reservation Balance cash drawers and credit card machines for lodge (includes reservation payments; gather and prepare billing (including determine and charge various activities/renting of rooms of park, etc.); collect, analyze, and input visitation/availability reports for park; confirm reservations for cabins, lodge rooms; assist (including determining and taking payments, etc.) walk in guests of campgrounds, lodge rooms, and cabins; check park guests in/out of lodge and cabins; provide park information and related services to visitors by phone or in person; sell park entry permits and gift shop/breakfast, etc.
- Items; monitor desk switchboard; determine and communicate maintenance/housekeeping/other needs to appropriate staff; assist in overseeing park for overnight shift; operate various office machines such as computer, copier, calculator and fax machine.
Outbound Rep
HAS Advantage
05.2008 - 07.2008
- Outbound representative sales on overnight shift
Office Manager
TrendArt Builder
02.2007 - 01.2008
- Ensured office was running smoothly, responsible for inventory and supplies necessary for construction and the office; receptionist, data entry, computer troubleshooting, organized construction teams.
Property Manager
Parma apartment complex
03.2006 - 06.2006
- Responsible for troubleshooting of apartment complex comprised of 50 apartments, did construction when needed.
General Manager
Kosher Gym
09.2003 - 11.2005
- Opened and closed gym, data entry, took care of machinery, computer troubleshooting, payroll, customer service, managed personal trainers, managed juice and snack bar, membership
Education
Paralegal Certificate -
College of Saint Mary
Omaha, NE 09.2018 - 05.2019
JD Candidate - undefined
Creighton University School of Law
Omaha, NE 09.2013 - 05.2016
Criminal Justice and Criminology Major, Political Science Minor - undefined
University of Nebraska of Omaha
Omaha, NE 09.2010 - 05.2013
Iowa Western Community College
Council Bluffs, IA 01.2009 - 05.2010
Skills
Staff Supervision
Decision-Making
Problem-solving abilities
Problem-Solving
Excellent Communication
Adaptability
Problem-solving aptitude
Microsoft Office
Interpersonal Skills
Teamwork and Collaboration
Team Leadership
Handling Complaints
Customer Service
Attention to Detail
Root Cause Analysis
Effective Communication
Employee Supervision
Professionalism
Task Prioritization
Self Motivation
Time management abilities
Goal Setting
Policy and procedure modification
Performance Improvement
Written Communication
Organizational Skills
Analytical Skills/Thinking
Data Entry
Phone and Email Etiquette
Reliability
Business Administration
Accounts Payable and Receivable
Languages
Fluent in Yiddish
Proficient in Hebrew
Timeline
Operations Supervisor
Residence Inn Marriott Portland North
03.2023 - Current
Accountant I
State of Nebraska Game and Parks
05.2019 - 02.2022
Paralegal Certificate -
College of Saint Mary
09.2018 - 05.2019
JD Candidate - undefined
Creighton University School of Law
09.2013 - 05.2016
Criminal Justice and Criminology Major, Political Science Minor - undefined
University of Nebraska of Omaha
09.2010 - 05.2013
Iowa Western Community College
01.2009 - 05.2010
Outbound Rep
HAS Advantage
05.2008 - 07.2008
Office Manager
TrendArt Builder
02.2007 - 01.2008
Property Manager
Parma apartment complex
03.2006 - 06.2006
General Manager
Kosher Gym
09.2003 - 11.2005
Night Auditor
Residence Inn by Marriott
5 2022 - 03.2023
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