Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Abraham Robinson

FREEPORT,NY

Summary

Dynamic and adaptive professional with a proven track record of effective team collaboration and a versatile skill set that drives innovative solutions and project success

Overview

22
22
years of professional experience

Work History

Associate Field Trainer

United Wealth Education
New York, NY
02.2014 - Current
  • Offered sound financial recommendations to promote financial security, moving clients to take action.
  • Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
  • Established strong and positive working relationships within the organization to contribute to team success.
  • Mentored junior trainers, sharing best practices, and fostering professional development in the field.

EVENT

HOST/EMCEE
09.2002 - Current
  • Motivate or educate a crowd of listeners.
  • Create engaging, informative, and persuasive speeches relevant to the event or organization.
  • Perform all verbal advertising at public happenings.
  • Conduct care research to ensure accurate and up-to-date information is presented.
  • Serve to positively affect the mood of the guests, their receptivity, and enjoyment.
  • Serve to have a friendly disposition, a sense of humor, and the ability to improvise.
  • Collaborate with the event coordinator to prepare a formal agenda and ensure its execution.
  • Ensure a seamless transition between sections of the program, keeping the program moving at a pace within the time constraints.

Clinical Intake Coordinator/Recruiter/Community Engagement Specialist

H.E.R.O. DADS Program Montefiore Medical Center
The Bronx, NY, NY
06.2022 - 08.2024
  • Maintain an updated and organized database of the entire client caseloads
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the Director.
  • Conducted outreach to community leaders and progressive organizations and assisted with local and regional on-site events.
  • Monitored patient satisfaction through feedback surveys, using the results to identify areas for improvement and implement necessary changes.
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Coordinated relevant outside resources and helped secure necessary referrals.
  • Promote the program to potential participants and community agencies
  • Coordinates all daily patient referral and intake operations
  • Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
  • Streamlined the clinical intake process for improved efficiency and reduced wait times for patients.
  • Improved patient care by maintaining accurate records and promptly addressing any issues or discrepancies.
  • Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
  • Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
  • Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.

Admissions Officer

NASSAU UNIVERSITY MEDICAL CENTER
NEW YORK
07.2007 - 06.2022
  • Serve as a liaison between patients and Emergency Department Medical Staff for a public hospital providing treatment to more than 80,000 emergency room patients annually
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Verified demographics and insurance information to register patients in computer system.
  • Maintain busy schedule of patient appointments for clinical visits and procedures.
  • Applied HIPAA privacy and security regulations while handling patient information.

Education

Bachelor of Arts - Communications

University At Buffalo
Amherst, NY
05.2005

Skills

  • Patient Confidentiality
  • Organizational Skills
  • Attention to Detail
  • Adaptability
  • Interpersonal Communication
  • Team Collaboration
  • Empathy and Compassion

Affiliations

  • Member of New York Urban League Young Professionals (2014-Present)
  • Member, University at Buffalo Alumni Association
  • Certified Adult Mental Health First Aid

Accomplishments

Serves as Mentor to college freshmen in the 2024-2025 cohort of the Whitney M. Young Scholar Connect program, New York Urban League

Membership Committee, Association for Black Social Workers (ABSW)

Certified Mental Health First Aide

Member, University At Buffalo Alumni Association

Timeline

Clinical Intake Coordinator/Recruiter/Community Engagement Specialist

H.E.R.O. DADS Program Montefiore Medical Center
06.2022 - 08.2024

Associate Field Trainer

United Wealth Education
02.2014 - Current

Admissions Officer

NASSAU UNIVERSITY MEDICAL CENTER
07.2007 - 06.2022

EVENT

HOST/EMCEE
09.2002 - Current

Bachelor of Arts - Communications

University At Buffalo

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Abraham Robinson