Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Abraham Romano Perez

Houston,TX
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield

Summary

Dynamic professional with a proven track record at Conns Home Plus, enhancing store operations and customer satisfaction through effective staff training and development. Skilled in sales proficiency and teamwork, I've significantly reduced employee turnover and fostered repeat business. My approach blends strategic decision-making with a strong capacity for heavy lifting, driving tangible improvements in efficiency and client relations.

Overview

3
years of professional experience

Work History

Conns Home Plus

Third Key Manager
08.2024 - 10.2024

Job overview

    • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
    • Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
    • Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
    • Actively participated in visual merchandising updates to maintain an appealing store appearance.
    • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
    • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
    • Marked-down clearance items and relocated merchandise to proper store areas.
    • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Counted registers and cleaned and secured shop at end of shift.
    • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.

Conns Home Plus

Sales Associate
10.2023 - 08.2024

Job overview

  • Engaged with customers to build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Built relationships with customers to encourage repeat business.

UPS

Loader and Unloader
02.2023 - 08.2023

Job overview

  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
  • Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
  • Maintained clean, orderly work environment free of hazards.
  • Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
  • Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.

Clayton's Logistics, LLC

Helper
02.2022 - 12.2022

Job overview

  • Scanned and tracked packages for delivery accuracy and security.
  • Displayed very good communication and customer service skills.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Prevented damage to packages and products by correctly securing loads.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Assisted in lifting and carrying packages weighing up to 300 pounds.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
  • . Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.

SouthernQ BBQ & Catering

Line Cook
08.2021 - 02.2022

Job overview

  • Took customer orders and prepared take-out items.
  • Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to maintain proper inventory levels and minimize food waste.
  • Delivered accurate orders to customers, ensuring correct portion sizes and presentation.
  • Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
  • Contributed to a positive dining experience by engaging with guests in a friendly and professional manner.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Reduced wait times for guests by efficiently assembling meal components in a timely manner.
  • Demonstrated versatility by quickly adapting to various roles within the restaurant as needed, including cashier, prep cook, or dishwasher duties.
  • Promoted an atmosphere of respect among coworkers while setting expectations for professionalism.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Served food according to temperature, safety and presentation guidelines.

Education

MacArthur High School
, Houston, TX

High School Diploma
05-2021

Skills

  • Store operations
  • Sales proficiency
  • Customer service
  • Decision-making capacity
  • Upsell training
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Time management
  • Reliable and punctual
  • Relationship building
  • Loading and unloading
  • Driver assistance
  • Organization
  • Heavy lifting
  • Package handling

Languages

English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Third Key Manager

Conns Home Plus
08.2024 - 10.2024

Sales Associate

Conns Home Plus
10.2023 - 08.2024

Loader and Unloader

UPS
02.2023 - 08.2023

Helper

Clayton's Logistics, LLC
02.2022 - 12.2022

Line Cook

SouthernQ BBQ & Catering
08.2021 - 02.2022

MacArthur High School

High School Diploma
Abraham Romano Perez