Abraham Saenz
Simpsonville,SC
Summary
Dynamic leader with a proven track record at IHOP, excelling in operations management and staff training and development. Mastered labor cost controls and fostered strong relationships, enhancing team productivity and customer satisfaction. Skilled in verbal and written communication, adept at driving organizational change and efficiency. Also responsible for leading the companies profit increase of 27.8% on average compared to the last 3 years in operation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
Simpsonville, SC
06.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed market trends to inform business decisions and strategies.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Crew Chief
IHOP
Simpsonville, SC
08.2023 - 06.2024
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Assisted with kitchen preparation during peak times as needed.
Line Cook
IHOP
Simpsonville, SC
09.2022 - 08.2023
- Communicated effectively with other staff members regarding orders and menu changes.
- Cooked multiple orders simultaneously during busy periods.
- Kept stations stocked and ready for use to maximize productivity.
- Made meals in accordance with company standards and requirements.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Education
High School Diploma -
Woodmont High
Simpsonville, SC05-2024
Skills
- Sales
- Branding
- Advertising and marketing
- Administrative skills
- Organizational restructure and change
- Staff management
- Relationship building
- Verbal and written communication
- Labor cost controls
- Staff motivation
- Staff training and development
- Effective leader
- PC competent
- Operations management
Affiliations
- Bodybuilding
- Avid reader of self help literature
- Music enthusiast
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- OSHA 10
- ServSafe Restaurant Management Certified
- ASE Brake & Light Maintenance Repair Certified
References
References available upon request.
Timeline
General Manager
IHOP
06.2024 - Current
Crew Chief
IHOP
08.2023 - 06.2024
Line Cook
IHOP
09.2022 - 08.2023
High School Diploma -
Woodmont High