ABRAHAM SANCHEZ
Columbus
Summary
Operations and client relations associate with managerial experience and a strong focus on problem-solving. Proven ability to manage daily operational activities and conduct business analytics to enhance efficiency. Consistently achieves goals while maintaining high work standards.
Overview
10
10
years of professional experience
Work History
Business Development Specialist
ReferralExchange
San Francisco
08.2023 - Current
- Manage the end-to-end process of converting sign-ups into 15-20 new paying subscribers per month, contributing to consistent monthly revenue growth.
- Support the launch of a new project within ReferralExchange, streamlining title work for 30 clients per month to improve efficiency and accuracy in property closings.
- Foster and maintain strong client relationships, resulting in a 20% increase in the satisfaction rate.
- Train three new associates per quarter, which has led to a 100% retention rate thus far.
Manager
Tory Burch
Columbus
05.2019 - 01.2022
- Managed a team of 7+ associates on a daily basis in a highly competitive fashion market
- Lead bi-monthly marketing campaigns which yielded, on average, 30-50k above our initial goal(s)
- Analyzed current CRM data and KPIs utilizing Salesforce combined with previous trends to accurately forecast growth within the company as well as identify areas for improvement
- Implemented strategic outreach plans based on our KPIs (e.g., coordinate special and personalized care packages to consumers if negatively trending in sales, etc.).
- Coordinated with GM on the final approval of each sales associates monthly goals
- Troubleshooted in all areas of the business, including our logistics department (processing orders, inventory, shipment monitoring, etc.).
- Generated daily, weekly, and monthly progress reports for sales associates to create personalized roadmaps to achieve their highest selling potential.
- Quarterly contests between the team members to encourage creative thinking, and healthy competition in a safe learning environment.
- Ranked in the top 10% of our sales organization, averaging over $650,000 in sales yearly.
Manager/ Sales Associate
COACH
Columbus
07.2015 - 05.2019
- Managed team of 6 sales associates and 2 operations associates to enhance performance.
- Analyzed CRM data and KPIs through Salesforce to align team goals with organizational objectives.
- Optimized return process program to reduce costs, reallocating resources for critical business needs.
- Processed product returns while maintaining extensive client book of over 2000 individuals.
- Exceeded company sales goal of 30-40k by an average of 5k through effective up-selling strategies.
- Created new revenue streams and diversified customer base by leading style events and innovative marketing.
- Trained over 15 new employees to consistently meet or exceed company expectations.
Education
Bachelor of Science - Business Management
Columbus State Community College
Columbus, OHSkills
- Strategic planning
- Active Ohio real estate license
- Sales expertise
- Customer relationship management
- Business analysis
- Solution implementation
- CRM and database proficiency
- Troubleshooting skills
- Merchandising expertise
Timeline
Business Development Specialist
ReferralExchange
08.2023 - Current
Manager
Tory Burch
05.2019 - 01.2022
Manager/ Sales Associate
COACH
07.2015 - 05.2019
Bachelor of Science - Business Management
Columbus State Community College