Abraham Santos
Glendale,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Commercial Pool Tech
Commercial Pool Repair
Glendale, AZ
12.2022 - Current
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Prepared project bids and gathered parts, labor and equipment needed for projects.
- Calculated costs associated with labor and materials needed for each project.
- Inspected and tested installed systems to isolate and identify faults.
- Used power tools to create assemblies and sub-assemblies.
- Verified and gathered measurements to determine proper piping sizes.
- Cut or threaded pipes to blueprint or drawing specifications.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Service Technician
A&M Corson’s AquaValue
Scottsdale, AZ
10.2021 - 12.2022
- Replaced worn or damaged parts with OEM replacements as necessary.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Assisted with installation projects at both residential and commercial sites.
- Examined previously completed work for accuracy.
- Traveled to customer locations to complete work for pre-set appointments.
- Maintained certifications and completed training on systems and components.
- Reconditioned and repaired machine systems and components to return to operation.
- Completed scheduled appointments on time to drive quality service.
- Installed new systems according to manufacturer specifications.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Maintained accurate records of service calls, repairs, and parts used.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Performed onsite repair of equipment at customer locations.
- Logged services performed in service ticket system.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Developed preventive maintenance procedures and schedules.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Inspected equipment for proper operation and safety hazards prior to use.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Provided technical support to customers over the phone and in person.
Service Technician
B&L Pool Repair and Supply
Phoenix, AZ
03.2014 - 11.2021
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
- Kept records of parts and equipment used in projects to update inventory.
- Maintained accurate records of service calls performed along with parts used during each call.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Reassembled repaired or replaced equipment according to manufacturer's specifications.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Adhered strictly to all company policies and procedures related to safety protocols while working on site.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Performed upkeep and maintenance of mechanical rooms.
- Educated clients about best practices for maintaining cleanliness standards within their pools.
- Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
- Built loyal clientele, with [Number]% callback when future support was required.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Ensured compliance with all applicable safety regulations when working on pools or performing repairs and maintenance activities.
- Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
- Communicated with distributors to acquire necessary equipment for projects.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Diagnosed problems with existing pools using testing instruments such as pH meters.
- Notated and informed management teams of mechanical issues and unsafe conditions.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Provided technical advice to clients regarding pool maintenance issues such as proper filtration systems.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Dismantled malfunctioning equipment for repair or replacement purposes.
- Assisted in building and installing above-ground pools and cleaned and maintained hot tubs and Jacuzzi's.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
- Tested and balanced water chemistry of [Number] pools and [Number] hot tubs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Maintained an inventory of repair parts and supplies necessary to keep pools operational.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Installed new components or replaced defective parts to restore functionality.
- Cleaned debris from filter system components on a regular basis in order to maintain optimal performance of the system.
- Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Assisted with new employee training by educating staff on policies and procedures.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05.2004
Skills
- Data Entry
- Communication
- Troubleshooting
- Flexible and Adaptable
- Teamwork and Collaboration
- First Aid/CPR
- Time Management
- Networking
- Written Communication
- Cultural Awareness
- Customer Service
- Leadership
- PPE Use
- Dependable and Responsible
- Friendly, Positive Attitude
- Verbal Communication
- Interpersonal Communication
Timeline
Commercial Pool Tech
Commercial Pool Repair
12.2022 - Current
Service Technician
A&M Corson’s AquaValue
10.2021 - 12.2022
Service Technician
B&L Pool Repair and Supply
03.2014 - 11.2021
High School Diploma -
Greenway High School
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