Abraham Siyoum
Brisbane,QLD
Summary
Accomplished Claims Consultant with a proven track record at CGU Insurance, adept in claims analysis and team collaboration. Excelled in reducing claim resolution times through expert policy interpretation and negotiation skills, Customer and partner satisfaction across multiple positions at 13CABS/Cabcharge, Driver assistance and help desk monitoring across all states of 13CABS operations maintaining efficiency and accuracy in bookings and deadlines .
Overview
16
16
years of professional experience
Work History
Claims Consultant
CGU Insurance
01.2022 - 03.2024
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided detailed advice on policy entitlements and exclusions, helping clients make well-informed decisions about their insurance needs.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
Partner Support Expert
13CABS
01.2021 - 12.2021
- Conducted regular assistance to partners/Drivers onboarding with 13CABS and assess their level of satisfaction
- Provided mentorship to partners, guiding them through challenging situations and sharing updated practices.
- Enhanced partner satisfaction by providing timely and efficient support on various issues including data entry and licence renewals.
- Streamlined communication with partners, ensuring prompt resolution of concerns and inquiries.
Help Desk Specialist/Contact Centre Operator
13CABS
01.2017 - 02.2021
- Booking taxis over the phone, including complex pre-bookings
- Responded to partner/Driver inquiries by radio system/s and phone.
- Logged activities in tracking system to maintain accurate, timely records.
- Walked Partners/Drivers through series of steps to determine problem and implement likely solution.
- Traffic monitoring in real time to facilitate timely pick ups and drop offs across 5 states in the commonwealth
- Rapid response to emergency alarms/Alerts across 13cabs in all states
Taxi Driver
13CABS
01.2014 - 11.2020
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Arrived on time to customer appointments.
Security Officer
Best Security
03.2015 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Replenishment/Nightfill
Woolworths
10.2014 - 03.2015
- Worked effectively in fast-paced environments filling shelfs with diffrent products
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Attention to detail in maintaing efficent and presentible shelfs
- Demonstrated strong organizational and time management skills while managing multiple tasks.
Parking Attendant
Secure Parking
07.2013 - 10.2014
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking parking hardware and software secure and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Long Term Carpark Attendent
Secure Parking
06.2011 - 07.2013
- Early morning opening of long term car park at the Wellington International Airport.
- Drove customers to airport gates and back Via courtesy Company shuttle
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Hotel Room Attendant
Brentwood Hotel
03.2010 - 02.2011
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
Crew Member
McDonald's
02.2008 - 08.2009
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
St Patricks College
Wellington 01.2011
Skills
- Planning & Organizing
- Effective execution of routine tasks
- Making autonomous decisions within the role's scope
- Communication & Interpersonal Skills:
- Confident, articulate, and professional communication
- Empathetic listening and persuasive speaking
- Professional Conduct & Compliance:
- Maintaining confidentiality and productive relationships
- Certified in PCI Security Standards (phone and online)
- Microsoft Office Suite
References
Name: Shane Fernando Chand
Position: Broker Claims Manager
Company: IAG Insurance
Email: channdshane@gmail.com
Name: Chris Griffith
Position: Customer Consultant
Company: Australian Retirement Trust
Email: Chris1980griffiths@hotmail.com
Languages
Arabic
Professional Working
Tigrinya
Professional Working
Timeline
Claims Consultant
CGU Insurance
01.2022 - 03.2024
Partner Support Expert
13CABS
01.2021 - 12.2021
Help Desk Specialist/Contact Centre Operator
13CABS
01.2017 - 02.2021
Security Officer
Best Security
03.2015 - 01.2017
Replenishment/Nightfill
Woolworths
10.2014 - 03.2015
Taxi Driver
13CABS
01.2014 - 11.2020
Parking Attendant
Secure Parking
07.2013 - 10.2014
Long Term Carpark Attendent
Secure Parking
06.2011 - 07.2013
Hotel Room Attendant
Brentwood Hotel
03.2010 - 02.2011
Crew Member
McDonald's
02.2008 - 08.2009
High School Diploma -
St Patricks College
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