Abraham Son
Los Angeles,CA
Summary
Dynamic Sales and Purchasing Manager with extensive experience in retail sales, specializing in luxury furniture and interior design. Proven track record of enhancing client satisfaction through innovative solutions, significantly enhancing client satisfaction. Skilled in cross-functional teamwork and adept at driving sales and account management.
Overview
9
9
years of professional experience
Work History
Sales and Purchasing Manager
Kelly Wearstler
01.2022 - 05.2024
- Processed and oversaw custom furniture/lighting orders
- Managed customer inquiries and concerns comprehensively, including order status updates, damages, and returns, ensuring efficient resolution
- Implemented a Returns/Damages accountability document tracker to monitor and record client issues in NetSuite
- Owned weekly reports and meetings, updating them regularly, and extract key action items and highlights for management.
- Possess over 15 years of experience in retail sales and customer success in luxury furniture and interior design.
- Skilled at identifying client needs, solving problems, and clearly explaining product features and benefits
- Highly organized and able to prioritize tasks in a fast-paced environment.
- Independent, but understands when to seek management support for complex issues and prioritization.
- Capable of quickly learning new systems.
- Experience with NetSuite and/or Zendesk.
Sales Lead & Night Manager
CB2
10.2015 - 12.2021
- Maximized company sales growth and profitability by supervising all store, office, and stockroom activities, including managing, training, and mentoring sales associates. Scheduled staff and managed their daily and weekly responsibilities to ensure all goals were met.
- Maintained high standards in selling, customer service, merchandising, and teamwork to consistently meet and exceed sales goals, often achieving the title of daily top seller. Flexibly engaged in various aspects of the business, including Customer Service Lead, Manager on Duty, and Stock and Inventory Coordinator.
- Managed the housewares department by maintaining product knowledge and awareness of sales trends to drive impactful sales and department performance. Oversaw the full-cycle store swatch program, including custom fabric presentation, ordering, inventory, and management of signage related to stock and custom furniture pieces.
- Coordinated several store special events, including CB2 & Dogs Without Borders, the Annual LA Pride Event, Wink Wine Club, and styled the “CB2 After Hours” photo shoot.
Education
Associate of Arts - Architecture
Santa Monica College
Santa Monica, CASkills
- Cross-Functional Teamwork
- Customer Service
- Time Management
- Decision-Making
- Analytical problem solver
- Direct Sales
- Account Management
- Document Management
Additional Information
- Skilled at identifying client needs, solving problems, and clearly explaining product features and benefits
- Highly organized and able to prioritize tasks in a fast-paced environment.
- Capable of quickly learning new systems.
- Experience with NetSuite and Zendesk.
Languages
Spanish
Timeline
Sales and Purchasing Manager
Kelly Wearstler
01.2022 - 05.2024
Sales Lead & Night Manager
CB2
10.2015 - 12.2021
Associate of Arts - Architecture
Santa Monica College