Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abraham Tewelde

Orlando,FL

Summary

A hardworking, committed and intelligent individual with proven customer'service, multitasking and time management abilities devoted to giving every patron a positive and memorable experience. Ready to take on any challenge and support team needs with a can-do attitude. . Technologically-savvy, attentive to customer needs and able to break down technical problems to develop effective solutions.

Overview

5
5
years of professional experience

Work History

Barista/Cashier

Barnies Coffee
Orlando, Florida
05.2024 - Current
  • Operated solo throughout all work hours.
  • Engaged effectively with staff across different airport locations to address complex needs.
  • Ensured overall satisfaction by focusing on customer requirements in every interaction.
  • Maintained cleanliness and organization of work space.
  • Kept goods for sale constantly stocked at all times, and coordinated with utility staff to address inventory shortages promptly.

Barista Trainer

Starbucks-HMS Host
Orlando, USA
08.2022 - 02.2024
  • Trained 20+ new baristas, improving overall drink-making performance among the trainees, leading to increased customer satisfaction and sales
  • Learned how to set up an effective deployment plan to enhance overall floor performance and mood amongst other baristas to ensure quality service to traveling customers in the airport
  • Became the first trainer at the newest store in Palm Court-Terminal C and was a stand in OPS/Lead when managers were handling their other responsibilities
  • Substituted as a fill in barista/trainer for other stores located within the airport whenever other locations were in need of assistance or didn't have enough staff to properly run a shift
  • Did daily inventory counts to make sure that the store would meet its proper quota for items to order, and assisted managers with breaking down and organizing the inventory for our store

Gallery Host

Hyatt Place Arlington/Courthouse
Arlington, USA
08.2019 - 03.2020
  • Received Employee of the Month within 4 months of working here
  • Performed weekly formal inventory reviews, leading to an overall reduction in stock discrepancies and ensuring a well-stocked gallery market and kitchen, enhancing overall customer experience
  • Elevated guest satisfaction by coordinating personalized accommodations, such as allergy-friendly rooms and preferred suite assignments, contributing to higher customer retention and referral rates
  • Ensured all incoming calls were answered within three rings, resulting in improved guest satisfaction and an increase in positive customer feedback
  • Efficiently managed administrative tasks, allowing coworkers to focus on customer service, resulting in improved overall guest experience
  • Worked with Sales Department to attain operational and financial goals with strategic approaches
  • Efficiently greeted over 100 incoming guests, issuing room keys and providing information, resulting in a very high customer satisfaction rate and positive online reviews
  • Resolved 95% of guest complaints within 24 hours, resulting in a significant improvement in guest satisfaction and retention rates
  • Maintenance, Housekeeping, Sales, etc
  • Helps us make sure we can take care of their issues as quickly as possible with the best results

Education

High School Diploma -

Washington Lee High School
Arlington, VA, USA
12.2017

Northern Virginia Community College
Alexandria, VA, USA

Skills

  • Answer Incoming Calls
  • Asking Probing Questions
  • Attentiveness
  • Building Maintenance
  • Cascading Style Sheet
  • Cleaning Janitorial
  • Communication
  • Critical Thinking
  • Customer Service
  • Financial Goals
  • Flexible Scheduling
  • Hard Working
  • Hypertext Markup Language
  • Innovation
  • Inventory Analysis
  • MacOS
  • Microsoft Office
  • Multitasking
  • Point Of Sale Software
  • Problem Solving
  • Productivity
  • Quality Goals
  • Representational State Transfer
  • Serve Beverages
  • Task Completion
  • Teamwork
  • Technical Competency
  • Time Management

Timeline

Barista/Cashier

Barnies Coffee
05.2024 - Current

Barista Trainer

Starbucks-HMS Host
08.2022 - 02.2024

Gallery Host

Hyatt Place Arlington/Courthouse
08.2019 - 03.2020

High School Diploma -

Washington Lee High School

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
Abraham Tewelde