Abraham Torres
Houston,TX
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Marriot Hotel
10.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Assistant Manager
ALDI
12.2019 - Current
- I would count inventory, scheduling, Making sure the store is organized and ready to open for the next day, making sure my associates are on time and leaving on time
Whole Foods Shopper
amazon
09.2019 - 11.2020
- I would do online orders for customers and make sure they got what they ordered or replace it with something similar
- The shifts varied from short to long.
Busser/Dishwasher/Prep Cook
Pluckers Wing Bar
06.2017 - 11.2019
- As a prep cook, I would have to do both prep and cooking at the same time when the restaurant opened
- As a dishwasher, I had to work fast to clean plates and move them to the line
- I also had to clean cups quickly to ensure food could be served to guests.
Valet Supervisor
LAZ Parking Valet, Hyatt Regency
10.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Helped guests unload and load luggage.
- Located and retrieved vehicles quickly to minimize customer wait times.
Education
High school diploma -
Lamar High School
Houston, TX06.2019
Skills
- Assistant Manager Experience
- Cash Handling
- Inventory Control
- Merchandising
- Busser
- Retail Management
Timeline
Hotel Front Desk Clerk
Marriot Hotel
10.2023 - Current
Valet Supervisor
LAZ Parking Valet, Hyatt Regency
10.2023 - Current
Assistant Manager
ALDI
12.2019 - Current
Whole Foods Shopper
amazon
09.2019 - 11.2020
Busser/Dishwasher/Prep Cook
Pluckers Wing Bar
06.2017 - 11.2019
High school diploma -
Lamar High School