Abraham Viera
Hyde Park ,New York
Summary
Dedicated and adaptable professional with extensive experience as a Bus Driver at Transdev Transportation. Recognized for exceptional customer service and problem-solving skills, ensuring passenger safety and satisfaction. Proven ability to maintain a clean driving record while effectively managing time and multitasking in fast-paced environments. Committed to upholding high safety standards and fostering teamwork.
Overview
19
19
years of professional experience
Work History
Dutchess County Public Transit
Bus Driver
Poughkeepsie, NY
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Bus Operator
Transdev Transportation
Nassau, NY
09.2018 - 12.2018
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
Truck Driver
Update Electric
The Bronx, NY
08.2016 - 08.2018
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Truck Driver
Midway Electric
The Bronx, NY
07.2006 - 08.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Education
High School Diploma - Technology
Samuel Gompers
The Bronx, NY06.2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Languages
English, Spanish
Native or Bilingual
Timeline
Dutchess County Public Transit
Bus Driver
01.2019 - Current
Bus Operator
Transdev Transportation
09.2018 - 12.2018
Truck Driver
Update Electric
08.2016 - 08.2018
Truck Driver
Midway Electric
07.2006 - 08.2016
High School Diploma - Technology
Samuel Gompers