Abraham Vivanco
Santa Ana,CA
Summary
To secure a Client Success Manager role at Experian, leveraging my knowledge in account management, CRM systems (Salesforce, HubSpot, Advent), client onboarding/coaching, and interdepartmental collaboration to enhance client retention, satisfaction, and scalable business growth.
Overview
7
7
years of professional experience
Work History
Client Support Associate I & II
Weedmaps
Irvine, CA
02.2024 - Current
- Operate as the primary point of contact for clients, sustaining strategic goals related to online order functionality, product integrations, and accurate product activation.
- Confer with clients to resolve their most critical issues, proposing data-backed solutions to enhance adoption and system rendition.
- Collaborate cross-functionally with internal Product, Engineering, Client Success, and Compliance teams.
- Monitor and validate data alignment between point-of-sale systems & platform infrastructure.
- Streamline onboarding procedures for clients with platform elements, best practices, and technical prerequisites.
- Document case resolutions and project progress in Salesforce and Atlassian (Confluence) while contributing to vertical planning and team-wide process optimization.
- Partake in developing scalable support solutions for a SAAS company & knowledge base content.
Sales Consultant, Executive Sales Assistant & Product Concierge
Fletcher Jones Motorcars
Newport Beach, CA
09.2018 - 02.2024
- Manage communication through business-to-customer experience using tools to track client priorities, service history, and acquisition timeline to enable personalized purchases and long-term account development.
- Analyze and maintain a portfolio of several client accounts by providing successful, streamlined purchases.
- Conduct consultations to match clients with tailored resolutions, enhancing satisfaction and increasing close rates.
- Coordinate cross-departmentally with service, finance, and delivery teams to ensure correct procedures.
- Orient new consultants on best techniques for client engagement, CRM use, and account management.
- Be key in strengthening client relationships by delivering consistent, high-quality service across every touchpoint.
Education
Bachelor of Arts - Political Science/Administrative Studies (Business & Society)
University of California, Riverside
Riverside, CA01.2015
Associate of Arts - Political Science
Santa Ana College
Santa Ana, CA01.2013
Skills
- Salesforce
- HubSpot
- GrowFlow
- Microsoft Office Suite
- Strong written and verbal communication
- Process documentation
- Knowledge base contributions
- Cross-functional collaboration
- Client onboarding
Timeline
Client Support Associate I & II
Weedmaps
02.2024 - Current
Sales Consultant, Executive Sales Assistant & Product Concierge
Fletcher Jones Motorcars
09.2018 - 02.2024
Bachelor of Arts - Political Science/Administrative Studies (Business & Society)
University of California, Riverside
Associate of Arts - Political Science
Santa Ana College
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