Abraham Walls
Houston,Texas
Summary
To obtain a position seeking a position that will utilize my communication, positive attitude, organization, and time management skills. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Houston
01.2024 - 07.2024
- Monitored surveillance cameras and responded to suspicious activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
- Responded to alarms and conducted investigations as required.
- Investigated all reported incidents of theft or vandalism on premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
Front Desk Agent
Fairfield Inn & Suites by Marriot
Houston, TX
11.2022 - 12.2023
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Verified accuracy of room rates and other charges during check-in process.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Ensured that all safety regulations were followed according to company standards.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
- Monitored security cameras in lobby area as needed.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Assisted guests at check-in, providing information on various services within hotel.
Merchandiser
Houston Distribution Company
Houston, TX
02.2021 - 10.2022
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Performed regular price checks on select items throughout the store location.
- Organized displays according to company standards and specifications.
- Maintained a clean and organized work environment at all times.
- Conducted regular inventory checks to maintain accurate stock levels.
- Provided training and support for new staff members in regards to merchandising operations.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Researched new products to determine potential success in assigned stores.
- Coordinated promotional events such as special sales or clearance items.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Generated reports detailing current stock levels, sales figures, markdown information.
Warehouse Worker
Amazon
Houston
02.2020 - 02.2021
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Processed returns of defective merchandise as required.
- Provided assistance in loading and unloading containers from ships and trains.
- Transported goods to designated areas within the warehouse facility.
- Investigated any reported problems regarding shipping errors or damages.
- Followed established guidelines for picking orders accurately.
Education
Associate Degree - Kinesiology
Stephen F Austin State University
Nacogdoches, TX05-2027
Diploma -
Klein Forest High School
Houston, Texas05.2020
Skills
- Leadership Abilities
- Communication Skills
- Greeting Visitors
- Hardworking
- Stationary surveillance
- Electronic surveillance
- Staff Management
- Shift work experience
Timeline
Security Officer
Allied Universal Security Services
01.2024 - 07.2024
Front Desk Agent
Fairfield Inn & Suites by Marriot
11.2022 - 12.2023
Merchandiser
Houston Distribution Company
02.2021 - 10.2022
Warehouse Worker
Amazon
02.2020 - 02.2021
Associate Degree - Kinesiology
Stephen F Austin State University
Diploma -
Klein Forest High School