Abraham Watterson
Tucson,United States
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fire Alarm Inspector 2
Johnson Controls
Tucson, AZ
03.2025 - Current
- Tested fire alarm systems for proper operation and functionality.
- Verified compliance with local building codes prior to issuing certificates of occupancy.
- Composed detailed investigation notes, compiled interview documentation, collected inspection reports and organized additional relevant documents for recordkeeping throughout investigations.
- Provided training on proper use and maintenance of fire alarms to customers.
Help Desk Technician
Intuit
Tucson, AZ
03.2024 - 03.2025
- Developed and maintained strong relations with customers to meet quality expectations.
- Resolved network connectivity issues.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Information Technology Service Line-Work Study
Southern Arizona Veterans Administration
Tucson, AZ
05.2023 - 02.2024
- Assisted in day-to-day maintenance and responsibilities to facilitate operations of assigned department.
- Assisted department with over 5 special projects and tasks to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Stocked materials in workroom for easy accessibility.
- Inspect and evaluate computer equipment to ensure the system design, hardware, and software is up to industry standards, identify and correct problems with hardware or software in regards to cost, compatibility, and performance for purchase with in the agency.
- Installed, configure, and Network over hundreds of PC's, Laptops, microcomputers and work stations.
- Notify vendors on failed parts or warranty items for upgrades and maintenance issues, update software and alert supervisors.
- Utilize trend analysis and deploy cost-effective hardware and software to ensure current technology meets industry standards such as Dbat and WorkStation Checker.
- Inspect, troubleshoot, and evaluate PC workstations and laptops over hundreds of times to identify failed parts, warranty issues leased PC items, system upgrades, software patches and or system configurations errors that may malfunction.
Debrief Technician
United States Air Force, USAF
Tucson, AZ
02.2021 - 03.2023
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Assisted in gathering intelligence for pilots over a few hundred times about flight emergency codes and combat information to support pilots and troops to deploy correct assets.
- Executed emergency response security to eliminate hazards and potential dangers.
- Help prepared, planned for and coordinated execution of support missions to aid deployed forces on two separate occasions.
Crew Chief
United States Air Force-USAF
Tucson, AZ
07.2017 - 01.2021
- Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
- Troubleshot systems to isolate mechanical or electrical faults and repair components.
- Removed, disassembled, inspected, repaired and reinstalled over one thousand parts on the A-10 Warthog.
- Accomplished team objectives by effectively directing daily activities.
Education
Currenlty pursuing college at - WGU Cyber Security And Information Assurance
WGU
Millcreek, UTAircraft Technology
Communication College Force of The Air Force
Shepherd, TXSkills
- Computer Skills
- Administrative Assistance
- Data Entry
- File and Document Management
- Organization and Multitasking
- Customer service
- TCP/IP
- A certification
- User support
Languages
Spanish
Accomplishments
- Coursera-System Administration and IT Infrastructure Services
- Coursera-Operating Systems and You: Becoming a Power User
- Coursera-The Bits and Bytes of Computer Networking
- Coursera-Technical Support Fundamentals
Certification
- Comptia A+
Timeline
Fire Alarm Inspector 2
Johnson Controls
03.2025 - Current
Help Desk Technician
Intuit
03.2024 - 03.2025
Information Technology Service Line-Work Study
Southern Arizona Veterans Administration
05.2023 - 02.2024
Debrief Technician
United States Air Force, USAF
02.2021 - 03.2023
Crew Chief
United States Air Force-USAF
07.2017 - 01.2021
Currenlty pursuing college at - WGU Cyber Security And Information Assurance
WGU
Aircraft Technology
Communication College Force of The Air Force
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