Abraham D. Saavedra
Laredo,TX
Summary
Adaptable professional with extensive experience in customer service and issue resolution across diverse environments. Proven track record in retail sales, demonstrating strong interpersonal skills and a commitment to customer satisfaction. Knowledgeable in current fashion trends, effectively engaging clients and driving sales through persuasive communication. Organized and detail-oriented, skilled in cash management and order processing, ensuring seamless transactions and positive customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Agent
DH Insurance
Laredo, TX
08.2024 - Current
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales activities in the company's CRM system.
- Negotiated contracts with customers to secure sales deals.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Resolved customer complaints promptly and effectively.
- Developed relationships with customers by providing excellent customer service.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Continuously met sales goals via strategic prospecting.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
Business Office Manager
Infinity Air Conditioning LLC
San Antonio, US
01.2022 - Current
- I am the office manager as well as administrator, technical support and hiring manager for Infinity Air Conditioning in which I am responsible for a wide variety of tasks from researching and marketing to technical and administrative support.
- I have been doing this job unofficially for 2 years however because there was not much profit in the beginning I would only work during my free time and wouldn't receive a paycheck until mid-January of this year.
- Supervised office staff
- Supported and trained staff
- Collected payments
- Prepared payroll
- Handled all financials
- Greeted visitors
- Handled general office administration, including Organize blueprints
Independent Insurance Agent
The Alliance Group
Laredo, US
01.2022 - Current
- I am an independent Insurance Agent who is able to sell Medicare products, Life Insurance products as well as ACA plans.
Uber Driver
Uber
Laredo, US
02.2019 - Current
- Drive around people from and to a set destination as well as make food delivery runs.
Distributor
Herbalife
Laredo, US
08.2012 - Current
- I sell Nutrition products for a healthier lifestyle during my free time.
Retail Keyholder
GameStop
Laredo, TX
10.2023 - 10.2024
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Verified that all customers received receipts for their purchases.
- Greeted customers upon entry and assisted them in locating products.
- Processed payments using point-of-sale systems.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Assisted in general housekeeping to maintain store image.
Sales Representative
Premium Choice Insurance Services
Laredo, US
06.2023 - 01.2024
- Conduct outreach to individuals aged 65 and older or those eligible for Medicare benefits, ensuring optimal coverage tailored to current needs.
- Researched competitors' products, prices, and sales techniques.
- Developed and maintained relationships with customers to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated deals and handled complaints or objections.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Sales Representative
Berwick Insurance Group
Laredo, US
09.2022 - 01.2023
- I am a Medicare Advantage and Prescription Drug Plan Sales Representative with 7 years of experience in both Medicare Sales and Customer Service and also have my Life and Health Insurance License from the State of Texas.
- My duties include presenting plan options and conducting a needs assessment to determine which plans would be the most beneficial fit for the client, answer any customer service questions and concerns that clients may have and complete enrollment applications over the phone with clients looking to enroll into a plan.
- Sold Medicare Plans
- Identified sales opportunities and acted on leads
- Provided outstanding customer service
- Was able to showcase product knowledge and address concerns of clients
Customer Service Representative
Concentrix
Texas, US
02.2015 - 07.2022
- I have part of several different projects such as Healthcare, Taxes and Technology.
- Some of the duties that I have been in charge of include, managing customer accounts, taking payments, providing technical support, interpreting as well as many other tasks for both sales and customer service departments.
Sales Representative
Reliant Energy
Laredo, US
10.2020 - 07.2021
- I approach passerby customers inside multiple Walmart locations offering Energy service contracts to help people save as much money as possible on their electric bills as well as provide a minimal role in the amount of customer support a customer needs before having to transfer them to our customer service lines.
Solar Assessor
NERD Power
Laredo, US
10.2019 - 12.2020
- I go door to door knocking on homes, qualifying homeowners for the energy incentive programs offered by the company.
Deli Associate
HEB
Laredo, US
01.2020 - 10.2020
- I cook and clean in the hot foods department as well as take care of the same duties in the cold meats/cheeses department.
Customer Service Representative
Check 'n Go
Laredo, US
12.2017 - 08.2018
- I would assist clients in approving them for personal loans such as payday and credit loans.
- Some of my other duties included cashing checks, taking payments and making calls to make sure clients stay on top of their payments.
Home Health Aide
Estrella
Laredo, US
08.2015 - 09.2016
- Go to clients homes and help them around their home in doing certain chores.
Cook/Cashier
Burger King
Laredo, US
09.2014 - 02.2015
- Cook, clean and take orders through the main lobby and drive through for a fast food chain.
Education
Bachelor's degree - Accounting
University of Phoenix-Online Campus
true06-2027
High school or equivalent - Literature
Early College High School
Laredo, TX05.2014
Skills
- Call Center
- Customer Service
- Bilingual
- CSR
- Customer Care
- Tax Experience
- Door-to-Door Experience
- Home Care
- Cold Calling
- Food Preparation
- Food Service
- Technical Support
- Sales
- Cash Handling
- HIPAA
- Windows
- Retail sales
- Loan processing
- Cooking
- Desktop Support
- Medicare
- Communication skills
- Authentication
- Telemarketing
- Spanish
- Technical support
- Typing
- CRM software
- Insurance sales
- Account management
- Computer skills
- Data entry
- Customer support
- Analysis skills
- Cash register
- Office management
- Social media management
- Supervising experience
- Research
- Search engines
- Microsoft Excel
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Sales negotiation
- Upselling strategies
- Cross-selling techniques
- Lead generation
- Call control
- Offering sales support
- Objection handling
- Leads generation
- Customer assistance
- Closing sales
- Sales software proficiency
- Social media marketing
- Cold calling
- CRM software usage
- Resilience under pressure
- Persuasion techniques
- Staff training
- Building rapport
- Prospecting and telemarketing
- Customer relations
- [Product or service] sales
- Time management
Certification
- Drivers License
- Food Handler Certification
- Life & Health Insurance License
- Annuities License
- Insurance Producer License
Languages
- English, Expert
- Spanish, Expert
Willing To Relocate
- Laredo, TX
- San Antonio, TX
- Austin, TX
- Osaka, Japan
Personal Information
- Authorized To Work: US
- Title: Customer Satisfaction Specialist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Agent
DH Insurance
08.2024 - Current
Retail Keyholder
GameStop
10.2023 - 10.2024
Sales Representative
Premium Choice Insurance Services
06.2023 - 01.2024
Sales Representative
Berwick Insurance Group
09.2022 - 01.2023
Business Office Manager
Infinity Air Conditioning LLC
01.2022 - Current
Independent Insurance Agent
The Alliance Group
01.2022 - Current
Sales Representative
Reliant Energy
10.2020 - 07.2021
Deli Associate
HEB
01.2020 - 10.2020
Solar Assessor
NERD Power
10.2019 - 12.2020
Uber Driver
Uber
02.2019 - Current
Customer Service Representative
Check 'n Go
12.2017 - 08.2018
Home Health Aide
Estrella
08.2015 - 09.2016
Customer Service Representative
Concentrix
02.2015 - 07.2022
Cook/Cashier
Burger King
09.2014 - 02.2015
Distributor
Herbalife
08.2012 - Current
Bachelor's degree - Accounting
University of Phoenix-Online Campus
High school or equivalent - Literature
Early College High School
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